Airport Lounge GM: Lead Multi-Site Service Excellence

Sodexo; Boston (MA); On-site; USD 110,000 - 142,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Matching

PTO & Holidays

Tuition Reimbursement

Job summary

Sodexo Live! in Boston is seeking a General Manager for the British Airways Lounge at Logan International Airport.

You will oversee daily operations, manage multiple service lines, and lead a diverse team of managers, supervisors, and frontline staff to deliver exceptional guest experiences. As a senior leader, you’ll drive financial performance, client partnerships, and continuous improvement, while shaping service standards and staff development across the lounge.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5 years of management experience.
• 5 years of related experience.

Responsibilities

• Oversee daily operations and service staff across multiple lines.
• Lead client relationships and ensure service standards.
• Coach and develop managers and frontline employees.
• Drive financial performance and continuous improvement.

Skills

Leadership

People management

Financial acumen

Client relationship

Education

Bachelor’s degree

Job description

Sodexo Live! in Boston is seeking a General Manager for the British Airways Lounge at Logan International Airport.

You will oversee daily operations, manage multiple service lines, and lead a diverse team of managers, supervisors, and frontline staff to deliver exceptional guest experiences. As a senior leader, you’ll drive financial performance, client partnerships, and continuous improvement, while shaping service standards and staff development across the lounge.