Airport Lost & Found Specialist

City of Charlotte

United States

On-site

USD 34,000 - 39,000

Full time

9 days ago

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Job summary

The City of Charlotte’s Aviation Department is seeking a Lost and Found Clerk to handle, process, and track left-behind items at the airport. You will record, classify, and coordinate the recovery process for items found in various airport areas, delivering friendly customer service to the public.

Requires an associates degree or a high school diploma with relevant experience; strong recordkeeping and MS Office skills are essential.

Qualifications

Associates degree plus one year of experience.
High school diploma/GED plus three years of experience required, preferably in the area of customer service and/or inventory management.
Experience with detailed recordkeeping preferred.

Responsibilities

Collect and process left-behind items from various areas around the Airport, to include but not limited to: Ground Transportation, TSA Checkpoints, various areas of the Terminal, International Arrivals, and CLT offices/departments.
Record keeping of articles that are lost, found, and claimed.
Inspect left-behind articles to investigate potential owner of property.
Create and monitor lost/found claims.
Perform follow-up of items and inquiries by way of in-person, written, phone and/or email communication(s).
Prepares and documents articles claimed to be shipped.
Prepares and records monthly donations of lost items.
Other duties, as assigned.