Lost & Found Coordinator

City of Charlotte; Charlotte (NC); On-site; USD 34,000 - 38,000; Full time

Job summary

The City of Charlotte is seeking staff for the Aviation Department to provide customer service and process lost and found items at Charlotte Douglas International Airport. The role supports daily operations across terminals, TSA checkpoints, and CLT offices, handling records and assists in owner identification and claims.

Education requirements include an associate degree with experience, or a high school diploma plus several years in customer service or inventory management.

Qualifications

• Associates degree plus one year of experience.
• High school diploma/GED plus three years of experience required, preferably in customer service/inventory management.
• Experience with detailed recordkeeping preferred.

Responsibilities

• Collect and process left-behind items from areas around the Airport, including Ground Transportation, TSA Checkpoints, terminals, International Arrivals, and CLT offices.
• Record keeping of lost, found, and claimed articles.
• Inspect items to identify potential owners.
• Create and monitor lost/found claims.
• Follow up via in-person, written, phone, or email communications.
• Prepare articles claimed to be shipped and record monthly donations of lost items.

Skills

MS Office

Database entry

Customer service

Education

Associates degree

High school diploma or GED

Tools

MS Office

Job description

Department: Aviation Department

Salary: $25.00 - $27.57 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

SUMMARY

Provides customers service and processing of lost and found items for the Aviation Department at Charlotte Douglas International Airport.

MAJOR DUTIES & RESPONSIBILITIES

• Collect and process left-behind items from various areas around the Airport, to include but not limited to: Ground Transportation, TSA Checkpoints, various areas of the Terminal, International Arrivals, and CLT offices/departments.
• Record keeping of articles that are lost, found, and claimed.
• Inspect left-behind articles to investigate potential owner of property.
• Create and monitor lost/found claims.
• Perform follow-up of items and inquiries by way of in-person, written, phone and/or email communication(s).
• Prepares and documents articles claimed to be shipped.
• Prepares and records monthly donations of lost items.
• Other duties, as assigned.

MINIMUM QUALIFICATIONS

• Associates degree plus one year of experience
• High school diploma/GED plus three years of experience required, preferably in the area of customer service and/or inventory management.
• Experience with detailed recordkeeping preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of: Computer programs including MS Office and database entry and tracking.
• Skill in: Communicating effectively orally and in writing.
• Efficiently manage multiple priorities and tasks.
• Effective organizational and detail-oriented skills.
• Ability to: Provide first-rate customer service and represent the Airport in a positive manner
• Prepare and effectively maintain logs and database with accuracy
• Work independently with minimal supervision, and as a part of a team.

WORKING CONDITIONS AND PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

ADA and Other RequirementsPositions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.

Physical Requirements

Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, or walking extended periods of timeModerate lifting and carrying items up to 25 lbs.; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasksAdequate vision, hearing, and speech required

Sensory Requirements

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
• Comprehensive of written information in work related documents
• Ability to hear, understand and distinguish speech

CONDITIONS OF EMPLOYMENT

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set fort