Aviation Lost & Found Specialist

City of Charlotte; Charlotte (NC); On-site; USD 34,000 - 38,000; Full time

Job summary

The City of Charlotte is seeking staff for the Aviation Department to provide customer service and process lost and found items at Charlotte Douglas International Airport. The role supports daily operations across terminals, TSA checkpoints, and CLT offices, handling records and assists in owner identification and claims.

Education requirements include an associate degree with experience, or a high school diploma plus several years in customer service or inventory management.

Qualifications

• Associates degree plus one year of experience.
• High school diploma/GED plus three years of experience required, preferably in customer service/inventory management.
• Experience with detailed recordkeeping preferred.

Responsibilities

• Collect and process left-behind items from areas around the Airport, including Ground Transportation, TSA Checkpoints, terminals, International Arrivals, and CLT offices.
• Record keeping of lost, found, and claimed articles.
• Inspect items to identify potential owners.
• Create and monitor lost/found claims.
• Follow up via in-person, written, phone, or email communications.
• Prepare articles claimed to be shipped and record monthly donations of lost items.

Skills

MS Office

Database entry

Customer service

Education

Associates degree

High school diploma or GED

Tools

MS Office

Job description

The City of Charlotte is seeking staff for the Aviation Department to provide customer service and process lost and found items at Charlotte Douglas International Airport. The role supports daily operations across terminals, TSA checkpoints, and CLT offices, handling records and assists in owner identification and claims.

Education requirements include an associate degree with experience, or a high school diploma plus several years in customer service or inventory management.