Lost & Found Coordinator

City of Charlotte; United States; On-site; USD 34,000 - 39,000; Full time

Job summary

The City of Charlotte’s Aviation Department is seeking a Lost and Found Clerk to handle, process, and track left-behind items at the airport. You will record, classify, and coordinate the recovery process for items found in various airport areas, delivering friendly customer service to the public.

Requires an associates degree or a high school diploma with relevant experience; strong recordkeeping and MS Office skills are essential.

Qualifications

• Associates degree plus one year of experience.
• High school diploma/GED plus three years of experience required, preferably in the area of customer service and/or inventory management.
• Experience with detailed recordkeeping preferred.

Responsibilities

• Collect and process left-behind items from various areas around the Airport, to include but not limited to: Ground Transportation, TSA Checkpoints, various areas of the Terminal, International Arrivals, and CLT offices/departments.
• Record keeping of articles that are lost, found, and claimed.
• Inspect left-behind articles to investigate potential owner of property.
• Create and monitor lost/found claims.
• Perform follow-up of items and inquiries by way of in-person, written, phone and/or email communication(s).
• Prepares and documents articles claimed to be shipped.
• Prepares and records monthly donations of lost items.
• Other duties, as assigned.

Skills

MS Office

Database entry

Effective communication

Education

Associates degree

High school diploma/GED

Job description

"

Department: Aviation Department

Salary: $25.00 - $27.57 Commensurate with Experience

Welcome to the City of Charlotte. Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce


• Valuing teamwork, openness, accountability, productivity, and employee development


• Providing all customers with courteous, responsive, accessible, and seamless quality services


• Taking initiative to identify, analyze, and solve problems


• Collaborating with stakeholders to make informed decisions

Summary

Provides customers service and processing of lost and found items for the Aviation Department at Charlotte Douglas International Airport.

Major Duties & Responsibilities

Collect and process left-behind items from various areas around the Airport, to include but not limited to: Ground Transportation, TSA Checkpoints, various areas of the Terminal, International Arrivals, and CLT offices/departments.

Record keeping of articles that are lost, found, and claimed.

Inspect left-behind articles to investigate potential owner of property.

Create and monitor lost/found claims.

Perform follow-up of items and inquiries by way of in-person, written, phone and/or email communication(s).

Prepares and documents articles claimed to be shipped.

Prepares and records monthly donations of lost items.

Other duties, as assigned.

Minimum Qualifications

Associates degree plus one year of experience.

High school diploma/GED plus three years of experience required, preferably in the area of customer service and/or inventory management.

Experience with detailed recordkeeping preferred.

Knowledge, Skills and Abilities

Knowledge of: Computer programs including MS Office and database entry and tracking.

Skill in:

• Communicating effectively orally and in writing.


• Efficiently managing multiple priorities and tasks.


• Effective organizational and detail-oriented skills.

Ability to:

• Provide first-rate customer service and represent the Airport in a positive manner.


• Prepare and effectively maintain logs and database with accuracy.


• Work independently with minimal supervision, and as a part of a team.

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

ADA and Other Requirements: Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions. Physical Requirements: Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, or walking extended periods of time. Moderate lifting and carrying items up to 25 lbs.; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks. Adequate vision, hearing, and speech required. Sensory Requirements: Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data. Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain. Comprehensive of written information in work related documents. Ability to hear, understand and distinguish speech.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre‑employment drug‑screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.

The City of Charlotte is a drug and alcohol-free workplace.

Our Mission

When you join the City of Charlotte, you become part of Team Charlotte— a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values‑driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward‑thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

"