Airport IT Projects Coordinator

City of Cleveland; Cleveland (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

City of Cleveland is seeking an Airport IT Projects Coordinator to support IT project delivery across airport systems. You will assist with planning, scheduling, documentation, and resource coordination, acting as a liaison among technical teams, vendors, and stakeholders.

The role emphasizes TSA compliance, quality assurance, and effective communication to ensure timely, compliant project execution within the airport environment.

Qualifications

• Degree in Business, Public Administration, Social Sciences, or related field preferred.
• Two years of education/experience in program administration required.
• Must be able to lift 30 pounds and possess a valid Ohio driver's license.

Responsibilities

• Assist Project Manager in developing project plans, timelines and resource allocations.
• Maintain project schedules and track milestones.
• Prepare meeting agendas, minutes and status reports.
• Maintain accurate project documentation including risk logs and change requests.
• Serve as a liaison for internal teams and external vendors.
• Facilitate communication between technical staff, operations and business units.
• Ensure TSA and airport security standards are met in deliverables.
• Support procurement, vendor onboarding and invoice tracking.
• Coordinate logistics for project meetings and workshops.
• Foster a collaborative, high-performance team culture.
• Participate in continuous improvement of project management processes.

Skills

Project Coordination

Scheduling

Documentation & Reporting

Stakeholder Engagement

Communication

Attention to Detail

Education

Bachelor's in Business or Public Administration

Two years of related experience

Tools

Microsoft Office Suite

MS Project or Planner

Job description

Airport IT Projects Coordinator

Under administrative direction, is responsible for planning and administering a specific project or program for a City department. Serves as the administrative supervisor on projects or programs. Plans, assigns, supervises, and reviews activities of subordinate personnel. Monitors the project or program's operating budget and assists in the annual preparation of same. Designs, implements, and monitors procedures utilized in program evaluation. Develops and secures commitments from other City departments and agencies to provide services to program participants. Provides technical assistance or reviews program policies and procedures. Maintains current information and oversees the preparation of project status reports. Prepares financial and narrative reports and program applications. Communicates project/program status and information to municipal officials and/or public and private entities. May supervise employees assigned to the respective project. Performs other related duties as required.

Bachelor's Degree from an accredited four-year college or university in Business or Public Administration, Social Sciences, or closely related field preferred. Two (2) years of any equivalent combination of education, training and experience in program administration required. Must be able to lift and carry thirty (30) pounds. Valid State of Ohio Driver's License required.

Additional Requirements

• Must successfully complete a Transportation Security Administration (TSA) 10-year fingerprint-based Criminal History Records Check, employment background check, and Security Threat Assessment.
• Must be able to lift and carry a minimum of thirty-five (35) pounds.
• Must be able to pass a pre-employment physical and drug test.
• Must be proficient in the Microsoft Office Suite, particularly Excel and PowerPoint.
• Availability for on-call support and occasional after-hours work for critical system maintenance.

Preferred Qualifications

• Education:
  • Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field.
• Certifications:
  • CAPM (Certified Associate in Project Management) or equivalent preferred.
  • PMP (Project Management Professional) or equivalent leadership training.
  • ITIL Foundation (plus).
• Technical Skills:
  • Familiarity with IT infrastructure concepts (servers, networks, cloud services).
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project management tools (MS Project, Planner, or similar).
  • Understanding of airport systems (AODB, CUPPS/CUTE, CCTV, Access Control) is a plus.
• Core Competencies
  • Project Coordination & Scheduling
  • Documentation & Reporting
  • Communication & Stakeholder Engagement
  • Attention to Detail & Organizational Skills

The IT Project Coordinator supports the successful delivery of technology projects across the airport environment. Reporting to the IT Project Manager, this role assists with project planning, scheduling, documentation, and coordination of resources to ensure timely and compliant execution. The coordinator serves as a liaison between technical teams, vendors, and stakeholders, maintaining accurate records and facilitating communication throughout the project lifecycle.

Additional Duties and Responsibilities

• Project Planning & Scheduling
  • Assist the Project Manager in developing project plans, timelines, and resource allocations.
  • Maintain project schedules and track milestones.
• Documentation & Reporting
  • Prepare meeting agendas, minutes, and status reports.
  • Maintain accurate project documentation, including risk logs, change requests, and compliance records.
• Stakeholder Coordination
  • Serve as a point of contact for internal teams and external vendors.
  • Facilitate communication between technical staff, airport operations, and business units.
• Compliance & Quality Assurance
  • Ensure adherence to TSA and airport security standards in project deliverables.
  • Support quality checks and acceptance testing.
• Administrative Support
  • Assist with procurement requests, vendor onboarding, and invoice tracking.
  • Coordinate logistics for project meetings and workshops.
• Team Leadership
  • Foster a collaborative, high-performance team culture.
• Additional Responsibilities
  • Participate in continuous improvement initiatives for project management processes.
  • Perform other related duties as assigned.

Metrics of Success

• Timely completion of assigned tasks and deliverables
• Accurate and up-to-date project documentation.
• Positive feedback from stakeholders on communication and coordination.
• Reduction in missed deadlines or scheduling conflicts.
• Compliance with airport and TSA standards in all project activities.

https://www.clevelandohio.gov/city-hall/departments/human-resources/total-rewards

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.