Associate Field Technician/ Specialist

SITA Group; Denver (CO); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid work

EAP program

LinkedIn Learning

Competitive benefits

Job summary

SITA in Denver seeks an experienced field IT technician to deliver high-quality onsite support at airports and customer sites, ensuring SLA adherence and proper equipment function.

You will troubleshoot LAN/WAN, perform timely interventions, and act as single point of contact when needed, coordinating with multiple internal teams. A 1+ year background in onsite IT support and a CS/EE qualification are expected, with CompTIA A+ in progress.

Qualifications

• 1+ year of experience in onsite IT support and equipment repairs (PCs, printers, LAN/WAN).
• Proven ability to work directly with external customers.
• Experience meeting Service Level Agreements (SLAs).
• Hands-on support at customer locations.

Responsibilities

• Provide field support to internal and external customers, ensuring alignment with SLAs and contracts.
• Maintain and troubleshoot customer IT equipment to ensure proper functionality.
• Perform onsite interventions promptly following Service Desk requests.
• Act as the customer’s SPOC when needed, coordinating with internal teams and the Service Desk.
• Repair faulty equipment locally and elevate to resolver groups when necessary.
• Minimize repair cycles by initiating quick returns and replacements of faulty equipment.
• Manage spare parts usage and ensure timely replenishment based on policy.

Skills

IT support

External customers

SLA compliance

Field support

Troubleshooting

Customer service

CompTIA A+ in progress

Education

Diploma/Certificate in CS or EE

Job description

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

This role supports SITA's growth by delivering high-quality technical field services to customers onsite or at airports. Work is performed according to SITA standards, with a focus on excellent customer satisfaction. For Internal Desktop roles, customers are primarily internal, airline/airport experience isn’t required, and there are no billing duties. A general understanding of LAN/WAN troubleshooting and configuration is needed, with responsibilities limited to the country level.

WHAT YOU WILL DO

• Provide field support to internal and external customers, ensuring alignment with SLAs and contracts.
• Maintain and troubleshoot customer IT equipment to ensure proper functionality.
• Perform onsite interventions promptly following Service Desk requests.
• Act as the customer’s SPOC when needed, coordinating with internal teams and the Service Desk.
• Repair faulty equipment locally and elevate to resolver groups when necessary.
• Minimize repair cycles by initiating quick returns and replacements of faulty equipment.
• Manage spare parts usage and ensure timely replenishment based on policy.
• Follow installation guidelines and use proper tools to complete tasks to high standards.
• Conduct preventive maintenance and coordinate acceptance testing with customers and third parties.
• Accurately log service details and complete all required documentation, including the AVMA Daily Diary.

Qualifications

ABOUT YOUR SKILLS

• At least 1 year of experience in onsite IT support and equipment repairs (PCs, printers, LAN/WAN).
• Proven ability to work directly with external customers.
• Experience meeting Service Level Agreements (SLAs).
• Hands-on support at customer locations.
• Strong troubleshooting and customer service skills.
• Diploma or certificate in Computer Science, Electronic Engineering, or equivalent local IT qualification.
• Currently pursuing or working towards CompTIA A+ certification.

WHAT WE OFFER

SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

• Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
• Professional Development:Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
• Competitive Benefits:Access competitive benefits tailored to the local market and your employment status.

Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

If you have a disability and you believe you need a reasonable accommodation, please email [e-mail]. This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online.

Pay Transparency Nondiscrimination Provision

In the U.S. (Colorado), the standard base salary range for this role is$45,000.00 to $50,000.00 per year. This range applies only to positions based in Colorado and does not apply to roles in other locations. Actual compensation may vary based on factors such as experience, performance, and location. In addition to competitive base pay, employees in this role may be eligible for incentive compensation; however, such compensation is not guaranteed.