Airport IT Field Services Dispatcher - Part Time

Esp-Global-Services-3; Lisle (IL); On-site; USD 28,000 - 32,000; Part time

Job summary

ESP Global Services is seeking a Field Services Dispatcher Technician (Part-Time - 24 hours/week Tue, Wed & Thu) to maintain continuity of service for airport passenger processing systems and resolve technical issues requiring specialist knowledge.

You will perform routine maintenance on passenger processing equipment, respond to incidents via the Global Service Desk, troubleshoot airline host issues, and provide on-site coaching to Airport Technicians to enhance incident resolution skills.

Qualifications

• 1-2 years of experience supporting onsite/remotely Microsoft Desktop software.
• 1-2 years of experience using ticketing system.
• 1-2 years of experience of network protocols, server hardware and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

Responsibilities

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs
• Troubleshoot and resolve all airline host and connectivity issues
• Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
• Offer support and on-site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents.
• Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
• Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk

Skills

Microsoft Desktop

Ticketing systems

Network protocols

Server hardware

Airport support

Job description

ESP Global Services is seeking a Field Services Dispatcher Technician (Part-Time - 24 hours/week Tue, Wed & Thu) to maintain continuity of service for airport passenger processing systems and resolve technical issues requiring specialist knowledge.

You will perform routine maintenance on passenger processing equipment, respond to incidents via the Global Service Desk, troubleshoot airline host issues, and provide on-site coaching to Airport Technicians to enhance incident resolution skills.