Part-Time Airport Field Technician & Dispatch Specialist

ESP Global Services; Hebron Estates (KY); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Parking at location

Tools

Job summary

ESP Global Services in Kentucky invites applicants for the Part-Time Field Services Dispatcher Technician role to maintain continuity of the airport passenger processing system and resolve technical issues, including complex cases requiring specialist knowledge.

You will perform routine maintenance on passenger processing equipment, respond to service requests via the Global Service Desk, troubleshoot airline host and connectivity issues, and mentor Airport Technicians while ensuring

Qualifications

• 1–2 years of experience supporting onsite/remotely Microsoft Desktop software.
• 1–2 years of experience using ticketing systems.
• 1–2 years of experience with network protocols, server hardware, and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

Responsibilities

• Carry out regular routine and preventative maintenance on airport passenger processing equipment.
• Respond to customer incidents and service requests via Global Service Desk and resolve faults within SLAs.
• Troubleshoot and resolve airline host and connectivity issues.
• Maintain clear communication with colleagues and senior staff; provide timely updates to the Global Service Desk.

Skills

MS Desktop

Ticketing System

Networking

Server Hardware

Job description

ESP Global Services in Kentucky invites applicants for the Part-Time Field Services Dispatcher Technician role to maintain continuity of the airport passenger processing system and resolve technical issues, including complex cases requiring specialist knowledge.

You will perform routine maintenance on passenger processing equipment, respond to service requests via the Global Service Desk, troubleshoot airline host and connectivity issues, and mentor Airport Technicians while ensuring