Field Service Dispatch Technician - Phoenix (PHX) Airport

ESP Global Services; Phoenix (AZ); On-site; USD 24,796 - 34,440; Part time

Benefits offered by this job

Parking at location

Tools provided

Job summary

A global IT support firm seeks a Field Service Dispatch Technician for part-time work at PHX Airport. This role involves maintaining passenger processing equipment and resolving technical issues. Candidates should have experience with Microsoft Desktop software and network protocols, along with strong communication skills. The position offers tools and parking at the location. Join a diverse team committed to inclusive practices and professional development.

Qualifications

• 1–2 years of experience supporting Microsoft Desktop software onsite or remotely.
• 1–2 years of experience with a ticketing system.
• 1–2 years of experience with network protocols and server hardware.

Responsibilities

• Carry out routine and preventive maintenance on passenger processing equipment.
• Respond to service requests from the Global Service Desk.
• Troubleshoot airline host and connectivity issues.

Skills

Experience with Microsoft Desktop software

Experience with network protocols

Familiarity with ticketing systems

Communication skills

Job description

Field Service Dispatch Technician - Phoenix (PHX) Airport

This part‑time (0–20 hrs) Field Service Dispatch Technician role supports the Phoenix (PHX) Airport's passenger processing system, ensuring continuous service and resolving technical issues.

Responsibilities

• Carry out routine and preventive maintenance on passenger processing equipment.
• Respond to service requests from the Global Service Desk and resolve user faults within agreed SLAs.
• Troubleshoot airline host and connectivity issues.
• Maintain continuous communication with colleagues, senior staff, and the Global Service Desk to update incident progress.
• Provide on‑site support, training and coaching to Airport Technicians.
• Identify required spares and advise the Global Service Desk.
• Perform floor‑walking and proactive line‑of‑sight checks to pre‑empt incidents.

Requirements

• 1–2 years of experience supporting Microsoft Desktop software onsite or remotely.
• 1–2 years of experience with a ticketing system.
• 1–2 years of experience with network protocols, server hardware and configurations.
• Prior airport technical support preferred.
• Good verbal and written communication skills.

Physical Requirements

• Capable of lifting or pushing 20–50 pounds of equipment when required.
• Capable of standing or kneeling for extended periods.
• Capable of using mechanical tools.

What We Offer

Personal and professional development through unlimited access to training, L&D resources and learning journeys.

Diversity, Inclusion & Belonging

ESP Global Services is unconditionally inclusive, celebrating individual uniqueness and valuing diverse backgrounds.

Benefits

• Parking at location.
• Tools provided.

Who Are We

ESP Global Services has provided 24/7 global IT support solutions since 1992. We are ISO 9001, ISO 27001, and ITIL‑aligned, serving over 200 customers worldwide with a focus on aviation and other high‑security environments.

ESP Global Services is an Equal Opportunity/Affirmative Action employer committed to diversity; all qualified applicants receive consideration for employment.

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Other

Industries

• IT Services and IT Consulting