Airport Field Services Technician (Part-Time)

ESP Global Services; Lisle (IL); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Parking at location

Tools

Job summary

ESP Global Services in Lisle, IL seeks a Part-Time Field Services Dispatcher Technician to maintain continuity of service for airport passenger processing systems. The role involves routine maintenance, incident response, and on-site support for technicians, with a focus on rapid problem resolution.

The position emphasizes strong communication, ticketing proficiency, and airport tech experience. Physical duties include lifting 20–50 lbs and use of common tools, with a dynamic, customer-focused

Qualifications

• 1–2 years of experience supporting onsite or remote Microsoft Desktop software.
• 1–2 years of experience using a ticketing system.
• 1–2 years of experience with network protocols, server hardware and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

Responsibilities

• Carry out regular routine and preventative maintenance on passenger processing equipment at the airport.
• Respond to incidents and service requests from Global Service Desk and resolve user faults within SLAs.
• Troubleshoot and resolve airline host and connectivity issues.
• Maintain clear, timely communication with colleagues and senior staff and update the Service Desk on incident progress.
• Provide on-site training and coaching to Airport Technicians to improve incident resolution.
• Identify spares needed and advise the Service Desk to update incidents.
• Conduct floor-walks and proactive checks to catch issues before incidents are raised.

Skills

Microsoft Desktop

Ticketing systems

Network protocols

Airport technical support

Verbal & written communication

Job description

ESP Global Services in Lisle, IL seeks a Part-Time Field Services Dispatcher Technician to maintain continuity of service for airport passenger processing systems. The role involves routine maintenance, incident response, and on-site support for technicians, with a focus on rapid problem resolution.

The position emphasizes strong communication, ticketing proficiency, and airport tech experience. Physical duties include lifting 20–50 lbs and use of common tools, with a dynamic, customer-focused