Airport Hotel General Manager — Lead Ops & Revenue

47th Street Phoenix; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

47th Street Phoenix, a full-service airport Hilton hotel, is seeking a General Manager to lead all hotel operations, drive revenue, ensure guest satisfaction, and maintain brand standards.

The ideal candidate will oversee Rooms, F&B, Sales, Revenue Management, Finance, HR, Engineering, Security, and airport transportation, with 24-hour operations and a focus on performance. This role requires 7–10 years of leadership in hotels and strong financial acumen.

Qualifications

• Minimum 7-10 years of progressive hotel leadership experience.
• Previous General Manager, Hotel Manager, or Director of Operations experience in a full-service hotel environment.
• Demonstrated success managing hotel financial performance and profitability.
• Strong leadership, communication, and organizational skills.
• Experience leading large, multi-department teams.
• Bachelor’s degree in hospitality management, Business Administration, or related field.

Responsibilities

• Provide direct leadership and oversight of all hotel departments, including Rooms, Food & Beverage, Sales, Revenue Management, Finance, Human Resources, Engineering, Security, and airport transportation.
• Maintain a highly visible presence throughout the hotel and actively engage with guests, employees, airline partners, corporate accounts, and Hilton representatives.
• Ensure consistent execution of Hilton brand standards, quality assurance requirements, operating procedures, and guest-service expectations.
• Maintain operational readiness 24 hours a day, with particular attention to late-night arrivals, early departures, flight disruptions, airline crews, and high-volume demand periods.
• Ensure airport shuttle operations are reliable, safe, efficient, and appropriately staffed.
• Champion a culture of urgency, accountability, service excellence, and measurable performance.
• Maintain full responsibility for the hotel’s P&L, annual budget, forecasting, cash flow, and operating performance.
• Drive RevPAR, ADR, occupancy, GOP, and EBITDA, with an emphasis on outperforming the hotel’s competitive set.
• Work closely with Sales and Revenue Management to optimize pricing and inventory based on airport traffic, compression periods, flight disruptions, citywide events, and short-term booking patterns.
• Identify opportunities to increase ancillary revenue through Food & Beverage, parking, meetings, transportation partnerships, and other hotel services.
• Maintain disciplined labor management, purchasing controls, productivity standards, and expense management without sacrificing guest experience or asset quality.

Skills

Leadership

Communication

Organizational skills

Guest service

Strategic thinking

Education

Bachelor's degree in hospitality management or related field

Job description

47th Street Phoenix, a full-service airport Hilton hotel, is seeking a General Manager to lead all hotel operations, drive revenue, ensure guest satisfaction, and maintain brand standards.

The ideal candidate will oversee Rooms, F&B, Sales, Revenue Management, Finance, HR, Engineering, Security, and airport transportation, with 24-hour operations and a focus on performance. This role requires 7–10 years of leadership in hotels and strong financial acumen.