Hotel General Manager: Lead Guest Experience & Profits

Melrosehoteldc; New Jersey; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Hilton Parsippany is seeking a General Manager to oversee the hotel and all outlets, including operations, F&B, sales, engineering, HR, and accounting. You will drive revenue, supervise the Executive Committee, and ensure compliance with company standards.

The role requires leadership across departments, strong communication, and the ability to lead a 24/7 operation while ensuring guest satisfaction and staff development.

Qualifications

• Bachelor's degree in Hotel Management or related business field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills verbal and written.
• Strong presentation skills and ability to lead team at leadership and hourly level.
• Knowledge of federal, state and local employment laws and regulations.
• High work ethic and self-initiative.
• Strong computer skills in Microsoft Suite.
• Some travel may be required.
• Regular attendance according to established guidelines.
• Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation.
• Professional image as perceived by subordinates, peers, superiors, guests and community.
• Must possess basic computational ability.
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.
• Maintain calm and professional demeanor in sometimes high pressure situations.
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations.
• Ability to participate in and lead departmental and/or hotel team meetings.

Responsibilities

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Skills

Strong business communication

Presentation skills

Employment laws knowledge

Work ethic & initiative

Microsoft Office proficiency

Travel flexibility

Regular attendance

Professional image

Computational ability

Leadership meeting facilitation

Calmness under pressure

Staff relations & confidentiality

Leadership & team development

Education

Bachelor's degree in Hotel Management or related business field

Tools

Microsoft Office Suite

Job description

Hilton Parsippany is seeking a General Manager to oversee the hotel and all outlets, including operations, F&B, sales, engineering, HR, and accounting. You will drive revenue, supervise the Executive Committee, and ensure compliance with company standards.

The role requires leadership across departments, strong communication, and the ability to lead a 24/7 operation while ensuring guest satisfaction and staff development.