Airport Hotel General Manager - Lead Ops & Revenue

47th Street Phoenix; Phoenix (AZ); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

47th Street Phoenix is seeking an experienced General Manager to lead its full-service airport Hilton hotel. This hands-on role requires overseeing Rooms, Food & Beverage, Sales, Revenue Management, Finance, HR, and more, while maintaining Hilton brand standards and guest satisfaction.

You will drive RevPAR, ADR, occupancy, GOP and EBITDA, manage the annual budget, staffing levels, and cost controls. The ideal candidate has 7–10 years of multi-department leadership in a hotel and a strong track

Qualifications

• Minimum 7-10 years of progressive hotel leadership experience.
• Experience as General Manager, Hotel Manager, or Director of Operations.
• Proven success managing hotel financial performance and profitability.
• Strong leadership, communication, and organizational skills.
• Experience leading large, multi-department teams.

Responsabilités

• Provide direct leadership and oversight of all hotel departments, including Rooms, Food & Beverage, Sales, Revenue Management, Finance, Human Resources, Engineering, Security, and airport transportation.
• Maintain a highly visible presence throughout the hotel and actively engage with guests, airline partners, corporate accounts, and Hilton representatives.
• Ensure consistent execution of Hilton brand standards, quality assurance requirements, operating procedures, and guest-service expectations.
• Maintain operational readiness 24 hours a day, with particular attention to late-night arrivals, early departures, flight disruptions, airline crews, and high-volume demand periods.
• Ensure airport shuttle operations are reliable, safe, efficient, and appropriately staffed.
• Champion a culture of urgency, accountability, service excellence, and measurable performance.
• Maintain compliance with Hilton brand standards, operating procedures, and quality assurance requirements.
• Maintain full responsibility for the hotel’s P&L, annual budget, forecasting, cash flow, and operating performance.
• Drive RevPAR, ADR, occupancy, GOP, and EBITDA, with an emphasis on outperforming the hotel’s competitive set.
• Work closely with Sales and Revenue Management to optimize pricing and inventory based on airport traffic, compression periods, flight disruptions, citywide events, and short-term booking patterns.
• Aggressively develop and maintain airline crew contracts, distressed-passenger relationships, corporate negotiated accounts, group business, and airport-related demand generators.
• Identify opportunities to increase ancillary revenue through Food & Beverage, parking, meetings, transportation partnerships, and other hotel services.
• Maintain disciplined labor management, purchasing controls, productivity standards, and expense management without sacrificing guest experience or asset quality.

Connaissances

Leadership

Financial acumen

Communications

Organizational skills

Team leadership

Formation

Bachelor’s degree in hospitality management, Business Administration, or related field

Description du poste

47th Street Phoenix is seeking an experienced General Manager to lead its full-service airport Hilton hotel. This hands-on role requires overseeing Rooms, Food & Beverage, Sales, Revenue Management, Finance, HR, and more, while maintaining Hilton brand standards and guest satisfaction.

You will drive RevPAR, ADR, occupancy, GOP and EBITDA, manage the annual budget, staffing levels, and cost controls. The ideal candidate has 7–10 years of multi-department leadership in a hotel and a strong track