Airport Guest Experience Specialist

Signature Aviation; Frederick (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Tuition reimbursement

Employee Assistance Program (EAP) &amp

Job summary

Signature Aviation in Frederick, MD is seeking a Guest Experience Specialist to warmly welcome guests and crew, guiding them through our facilities with professional hospitality. You will coordinate services, support crew needs, and help ensure a smooth, memorable visit.

The role requires flexibility for nights, weekends, and holidays, with duties performed indoors and outdoors near aircraft and equipment. Strong communication and guest service skills are essential.

Qualifications

• Minimum high school education; GED accepted.
• At least 1 year in customer experience-related work preferred.
• Must possess a valid state driver’s license.
• Must be legally authorized to work in the United States.

Responsibilities

• Greet guests and crews, escort to entrance or aircraft, and ensure a warm, professional welcome.
• Coordinate services with team members and external parties to ensure smooth operations.
• Receive and process guest purchases and fuel transactions per procedures; assist with basic accounting tasks.

Skills

Customer service

Driver's license

Communication

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Signature Aviation in Frederick, MD is seeking a Guest Experience Specialist to warmly welcome guests and crew, guiding them through our facilities with professional hospitality. You will coordinate services, support crew needs, and help ensure a smooth, memorable visit.

The role requires flexibility for nights, weekends, and holidays, with duties performed indoors and outdoors near aircraft and equipment. Strong communication and guest service skills are essential.