Airport Ground Transportation Dispatcher

SP+; Seattle (WA); On-site; USD 38,000 - 56,000; Full time

Job summary

SP+, a Metropolis company, is seeking a Ground Transportation Monitor to assist passengers at Seattle-Tacoma International Airport. You will greet riders, dispatch taxis, direct passengers to services, and help coordinate ground transportation operations in a dynamic outdoor setting.

The role emphasizes safety, communication, and reliable attendance, with shift variations and outdoor work in all weather conditions. Prior airport or taxi knowledge is advantageous.

Qualifications

• Must be 18 years of age or older at time of hire.
• Knowledge of metro area is desirable.
• Customer service experience preferred.
• Prior airport experience is preferred.
• Must have an excellent attendance and arrive to work on time when scheduled and have access to reliable transportation.

Responsibilities

• Greet and assist passengers in navigating through, and around the airport.
• Direct taxicabs to any and all persons requesting one.
• Dispatch a sufficient number of taxicabs to the terminal or to other loading points and the terminal.
• Assist passengers in acquiring their luxury limousines.
• Provide information to passengers who need assistance in getting to other forms of ground transportation.
• Greet passengers at taxi curbside in Ground Transportation area of airport and offer them assistance or directions.
• Information provided to passengers must be accurate.
• Direct passengers to the appropriate taxi/limo service.
• Ensure that a sufficient number of taxicabs are available for the traveling passengers, and dispatch taxicabs to various loading points at terminal.
• Communicate with drivers, co-workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Order luxury limousines from Ground Transportation when needed, and log information regarding limousines on limo logs.
• Identify and report any safety issues immediately to supervisor.
• Clean and maintain surrounding work area (to include glass cleaning, and sweeping of trash).
• Complete other duties may be assigned.

Skills

Customer service

Airport experience

18+ age

Reliable transportation

English proficiency

Metro area knowledge

Job description

SP+, a Metropolis company, is seeking a Ground Transportation Monitor to assist passengers at Seattle-Tacoma International Airport. You will greet riders, dispatch taxis, direct passengers to services, and help coordinate ground transportation operations in a dynamic outdoor setting.

The role emphasizes safety, communication, and reliable attendance, with shift variations and outdoor work in all weather conditions. Prior airport or taxi knowledge is advantageous.