Airport Ground Transportation Coordinator

Dallas Fort Worth International Airport Board; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Dallas Fort Worth International (DFW) Airport seeks a Ground Transportation Monitor to oversee commercial ground transportation operators at passenger loading areas and enforce rules. You will verify operator locations, assist customers with information and complaint forms, and report noncompliance to the Ground Transportation Dispatcher.

You will greet passengers, monitor loading zones, and help in emergencies.

Qualifications

• One year of customer service experience.
• Completion of high school curriculum or equivalent.
• Possession of a valid Class C driver's license.
• Must obtain a SIDA badge within 30 days of employment and maintain qualification for badge at renewal.
• This is a designated safety-sensitive position requiring drug testing.

Responsibilities

• Monitor ground transportation activity to ensure compliance with rules and regulations.
• Create and file reports of noncompliance.
• Assist patrons with information and complaint forms.
• Verify operators show up at assigned locations and reassign as needed.
• Greet passengers and monitor loading areas; observe operations and assist in emergencies.

Skills

Flexible hours

Follow instructions

Recordkeeping

Quick thinking

Radio communication

Clear communication

Interdepartmental relations

Foreign language (Desirable)

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Dallas Fort Worth International (DFW) Airport seeks a Ground Transportation Monitor to oversee commercial ground transportation operators at passenger loading areas and enforce rules. You will verify operator locations, assist customers with information and complaint forms, and report noncompliance to the Ground Transportation Dispatcher.

You will greet passengers, monitor loading zones, and help in emergencies.