Airport Ground Transportation Specialist

Dallas Fort Worth International Airport (DFW); United States; On-site; USD 40,000 - 48,000; Full time

Job summary

Dallas Fort Worth International Airport (DFW) is seeking a Ground Transportation Ambassador to monitor commercial operators, ensure regulatory compliance, and assist passengers in loading areas. You will communicate with ground transportation dispatch and help resolve issues promptly to maintain a smooth airport experience.

Ideal candidates have at least one year of customer service, a high school diploma, and the ability to obtain a SIDA badge within 30 days.

Qualifications

• One year of customer service experience is required.
• Must have a valid Class C driver’s license.
• Must obtain a SIDA badge within 30 days of employment per TSA/DFW requirements.

Responsibilities

• Monitor ground transportation operators for compliance with rules and regulations.
• Assist customers; provide information and distribute complaint forms.
• Verify operator arrivals via two-way radio/phone and reassign as needed.
• Greet passengers and observe loading areas to monitor activity.
• Document incidents; maintain reports and manage supplies at the podium.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Dispatch software

MS Office

Job description

Dallas Fort Worth International Airport (DFW) is seeking a Ground Transportation Ambassador to monitor commercial operators, ensure regulatory compliance, and assist passengers in loading areas. You will communicate with ground transportation dispatch and help resolve issues promptly to maintain a smooth airport experience.

Ideal candidates have at least one year of customer service, a high school diploma, and the ability to obtain a SIDA badge within 30 days.