Airport Ground Services & Cargo Specialist

Avflight Corporation; Alcoa (TN); On-site; USD 29,000 - 36,000; Full time

Job summary

Avflight Corporation seeks a customer service agent to assist airline and charter passengers at the airport. You will handle reservations, issue tickets and refunds, manage baggage and cargo processes, and guide passengers to aircraft while maintaining safety protocols.

Responsibilities include ramp duties, aircraft marshalling, de-icing support, and cabin cleaning. Flexibility for swing shifts, weekends, and holidays is required, with the ability to work outdoors in all weather conditions.

Qualifications

• Strong communication skills and professional demeanor.
• Ability to lift 50 lbs and work outdoors in variable weather.
• English reading/writing proficiency required; bilingualism a plus.

Responsibilities

• Provide friendly, efficient customer service at airport for passengers and charter clients.
• Arrange itineraries, issue tickets, refunds, and collect excess baggage charges.
• Assist with baggage handling, loading/unloading cargo, and ramp duties as needed.
• Clean and service cabin interiors; marshal aircraft and operate ground equipment when required.
• Perform de-icing and other safety-related tasks; maintain security clearance and adapt to shift work.

Skills

Excellent communication

Lift up to 50 lbs

Bilingual a plus

Read & write English

Education

HS diploma or GED

Job description

Avflight Corporation seeks a customer service agent to assist airline and charter passengers at the airport. You will handle reservations, issue tickets and refunds, manage baggage and cargo processes, and guide passengers to aircraft while maintaining safety protocols.

Responsibilities include ramp duties, aircraft marshalling, de-icing support, and cabin cleaning. Flexibility for swing shifts, weekends, and holidays is required, with the ability to work outdoors in all weather conditions.