Airport Customer & Cargo Service Agent

Avfuel Corp; Grand Rapids (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flight benefits

Job summary

Avflight Grand Rapids is seeking a customer service-oriented team member to assist passengers and manage baggage, tickets, and ground handling duties at Grand Rapids, MI. The role involves passenger assistance, cargo handling, and aircraft marshalling in an airport environment.

Responsibilities include coordinating reservations, processing payments, and ensuring safety while guiding passengers to aircraft, with opportunities for flight benefits.

Qualifications

• Excellent communication skills.
• Ability to push/pull/lift 50 lbs. for extended periods.
• Must read and write English; bilingual skills a plus.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must be 18 years or older.
• High School diploma or GED equivalent.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have authorization to work in the U.S.
• Must have valid Driver's license.

Responsibilities

• Provide efficient, friendly service to all customers.
• Handle passenger reservations, fares, refunds, tickets, baggage and charges.
• Arrange passenger accommodations for reservations, standby, luggage, cabin availability and in-flight supplies.
• Guide passengers to and from aircraft ensuring safety.
• Load and unload cargo between terminals and aircraft.
• Transport cargo between terminals and aircraft.

Skills

Excellent communication

Customer service

Bilingual (plus)

Education

High School diploma or GED

Job description

Avflight Grand Rapids is seeking a customer service-oriented team member to assist passengers and manage baggage, tickets, and ground handling duties at Grand Rapids, MI. The role involves passenger assistance, cargo handling, and aircraft marshalling in an airport environment.

Responsibilities include coordinating reservations, processing payments, and ensuring safety while guiding passengers to aircraft, with opportunities for flight benefits.