Airport F&B Operations Director | Multi-Unit Leadership

SSP America; Windsor Locks (CT); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision

SSP 401(k) Plan with Employer Matching

PTO

Paid Holidays

Paid Sick Leave

Bonus Eligibility

Basic Life & AD&D Insurance

EAP

Voluntary Benefits

Job summary

SSP America is seeking an accomplished Director of Operations to lead a high-impact airport food and beverage operation at Bradley International Airport (BDL) in Windsor Locks, CT. The role oversees a multi-brand portfolio with $20M+ annual managed sales and requires transforming leadership with a strong focus on financial performance and guest experience.

This position demands strategic leadership, development of multiple General Managers, and productive labor relations within a unionized

Qualifications

• 10+ years of progressive operational leadership with increasing responsibility across multi-unit restaurant or food & beverage operations.
• Full P&L accountability for a multi-unit portfolio generating at least $20 million in annual managed sales.
• Demonstrated success leading complex airport F&B operations or similarly regulated, high-volume, multi-unit environments.
• Proven experience leading unionized operations, including labor relations, contract compliance, issue resolution, and productive partnership with union representatives.

Responsibilities

• Lead multi-brand airport restaurant portfolio and $20M+ annual managed sales.Develop and coach General Managers responsible for multiple locations.Manage labor relations and ensure contract compliance in a unionized environment.Partner with Airport Authority, brand partners, labor reps and cross-functional teams to drive financial results and guest experience.

Skills

Operational leadership

P&L accountability

Labor relations

Strategic planning

Leadership development

Job description

SSP America is seeking an accomplished Director of Operations to lead a high-impact airport food and beverage operation at Bradley International Airport (BDL) in Windsor Locks, CT. The role oversees a multi-brand portfolio with $20M+ annual managed sales and requires transforming leadership with a strong focus on financial performance and guest experience.

This position demands strategic leadership, development of multiple General Managers, and productive labor relations within a unionized