Airport F&B Operations Director

SSP; Windsor Locks (CT); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

Employee Assistance Program

401(k) with company match

Paid time off

Paid holidays

Paid sick leave

Bonus eligibility

Job summary

SSP America is seeking a Director of Operations to lead a complex, multi-brand airport food & beverage portfolio at Bradley International Airport (BDL). The role demands strategic leadership, labor partnerships, and a track record of delivering strong financial and guest experience results.

You will oversee multiple General Managers across a $20M+ operation, drive transformation in a unionized environment, and partner with Brand partners and the Airport Authority to achieve operational

Qualifications

• Minimum 10 years of progressive operational leadership across multi-unit restaurant or food & beverage operations.
• Experience leading multiple restaurant locations with direct GM development.
• Full P&L accountability for a portfolio generating at least $20M in annual managed sales.
• Demonstrated success leading complex airport F&B operations or similarly regulated, high-volume environments.
• Proven experience leading unionized operations, including labor relations and contract compliance.
• Demonstrated ability to develop senior operational leaders through coaching and succession planning.
• Proven success improving operational performance through financial analysis, labor optimization, and inventory controls.
• Experience partnering with executive leadership and cross-functional business partners to drive results.

Responsibilities

• Lead a multi-brand airport food & beverage operation with $20M+ annual sales.
• Develop General Managers and restaurant leadership teams.
• Manage a unionized workforce and labor relations.
• Partner with Airport Authority, brand partners, and cross-functional teams.
• Drive improvements in financial performance, guest experience, and operations.

Skills

Executive leadership

Labor relations

Strategic planning

Job description

SSP America is seeking a Director of Operations to lead a complex, multi-brand airport food & beverage portfolio at Bradley International Airport (BDL). The role demands strategic leadership, labor partnerships, and a track record of delivering strong financial and guest experience results.

You will oversee multiple General Managers across a $20M+ operation, drive transformation in a unionized environment, and partner with Brand partners and the Airport Authority to achieve operational