Airport Experience Champion

AIR CANADA; Miami (FL); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension plan

Employee share ownership plan

Profit-sharing plan

Health, dental, and life insurance for

Descripción de la vacante

Air Canada is seeking enthusiastic on-site Passenger Service staff in Miami to deliver outstanding customer experiences at every touchpoint. You will assist travelers, manage check-in tasks, and provide accurate information on immigration and customs requirements.

The role requires flexibility for 24/7 shifts and a professional appearance. The position emphasizes safe, timely transport to gates and luggage areas while maintaining Air Canada standards and procedures.

Formación

• Ability to lift up to 32 kg (70 lbs) without assistance.
• Ability to stand or sit for long periods during shifts.
• Demonstrated tact, judgment and initiative in customer interactions.
• Clear, kind communication with passengers.
• Ability to operate under pressure in a fast-paced environment.
• After training, proficient use of Air Canada ticketing and reservation systems.
• Compliance with Air Canada uniform and dress code.
• Must meet Air Canada medical standards.
• Employment subject to US CBP requirements for a customs seal and airport pass.
• Non-citizens may be ineligible for a customs seal; consult CBP for details.
• Proven punctuality and reliability to support team success.
• Ability to work shifts in a 24/7 operating environment.

Responsabilidades

• Provide exceptional customer service throughout travel itineraries.
• Assist passengers needing special assistance with safe, timely transport to gates or baggage claim.
• Perform check-in tasks: boarding passes, seat selection, baggage processing, docs verification.
• Provide information and make reservations; advise on customs/immigration requirements.
• Coordinate boarding procedures and operate boarding bridges safely.
• Manage disruptions and delays to resolve issues smoothly.
• Handle VIP passengers and lounge/check-in services.
• Update passenger records in the PSS system for accuracy.
• Make operational decisions and document them during supervisor absence.
• Comply with company standards for appearance and behavior.

Conocimientos

Weight tolerance

Stamina

Tact and judgment

Clear communication

Working under pressure

Ticketing systems training

Uniform compliance

Medical standards

Customs seal eligibility

Punctuality and reliability

Shift flexibility (24/7)

Descripción del empleo

Air Canada is seeking enthusiastic on-site Passenger Service staff in Miami to deliver outstanding customer experiences at every touchpoint. You will assist travelers, manage check-in tasks, and provide accurate information on immigration and customs requirements.

The role requires flexibility for 24/7 shifts and a professional appearance. The position emphasizes safe, timely transport to gates and luggage areas while maintaining Air Canada standards and procedures.