Airport Customer Experience Specialist - On-Site DC

Air Canada; Washington (District of Columbia); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Pension program

Employee Share Ownership Program

Profit Sharing

Health, dental, and life insurance

Job summary

Air Canada in Washington, DC, on-site, is seeking a customer service-focused airline associate. The role involves handling a range of passenger interactions, issuing boarding passes, guiding passengers through check-in, and assisting with travel documentation and reservations.

The position requires physical ability to lift up to 70 lbs, stand for extended periods, and thrive under pressure in a 24/7 environment. Excellent communication and teamwork are essential, with bilingual abilities a plus.

Qualifications

• Ability to deliver outstanding customer service and handle diverse passenger needs.
• Strong communication and interpersonal skills.
• Willingness to work in a fast-paced, 24/7 environment.
• Ability to lift up to 70 lbs and stand for long periods.

Responsibilities

• Deliver outstanding customer service throughout the travel journey.
• Assist passengers with special needs and guide to gates/baggage claim.
• Perform check-in duties, issue boarding passes, seat selection, baggage processing, and verify documents.
• Provide travel and customs guidance and manage reservations.

Skills

Customer service

Communication

Teamwork

Physical fitness

Job description

Air Canada in Washington, DC, on-site, is seeking a customer service-focused airline associate. The role involves handling a range of passenger interactions, issuing boarding passes, guiding passengers through check-in, and assisting with travel documentation and reservations.

The position requires physical ability to lift up to 70 lbs, stand for extended periods, and thrive under pressure in a 24/7 environment. Excellent communication and teamwork are essential, with bilingual abilities a plus.