Airport Dispatcher: Drive Safe, Keep Trips On Time

Transdev; Burnsville (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Vacation leave

Sick days

Holidays

401(k)

Medical insurance

Dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev at the Minneapolis-St. Paul airport is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to clients, with safety as a priority.

The role requires 3–5 years of dispatch experience and strong communication and problem-solving skills. This is a full-time, on-site position offering competitive pay and standard benefits.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Customer service skills

Verbal communication

Problem solving

Interpersonal skills

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev at the Minneapolis-St. Paul airport is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to clients, with safety as a priority.

The role requires 3–5 years of dispatch experience and strong communication and problem-solving skills. This is a full-time, on-site position offering competitive pay and standard benefits.