Airport Dispatcher

Wearegat; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A catering operations company in Phoenix is hiring a Dispatcher to manage day-to-day dispatch functions and coordinate with team members and airline partners. This role needs strong communication skills and problem-solving capabilities. Candidates should have 1–3 years of relevant experience, proficiency in Microsoft Office, and the physical ability to lift up to 70 lbs. A flexible schedule is essential, including nights and holidays. Successful completion of training and obtaining airport security clearances is necessary.

Qualifications

• 1–3 years of administrative, dispatching, or coordination experience.
• Proficient in Microsoft Office.
• Minimum 18 years of age.
• Ability to legally work in the USA.
• Clear criminal background check.
• Ability to regularly lift, push, or pull up to 70 lbs.

Responsibilities

• Serve as the main point of contact for inbound/outbound flight-related issues.
• Conduct daily pre-shift huddles with team members.
• Update flight blocks with real-time data.
• Communicate operational deviations to airline partners.
• Perform end-of-shift inspections for cleanliness and procedures.

Skills

Exceptional verbal and written communication skills

Strong problem-solving skills

Excellent attention to detail

Time management skills

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

3400 Sky Hbr Blvd, Phoenix, AZ 85034, USA

Job Description

Posted Monday, December 8, 2025 at 5:00 AM

The Dispatcher serves as the central point of contact for all base catering operations. This role is responsible for planning, coordinating, and overseeing day‑to‑day dispatch functions, ensuring operational efficiency and regulatory compliance. The Dispatcher collaborates closely with internal departments and airline partners, monitors all flight activities, and maintains effective communication to support seamless catering operations.

Core Competencies

Exceptional verbal and written communication skills at all levels of the organization

Ability to work both independently and as part of a team

Strong problem‑solving, analytical, and critical thinking skills

Excellent attention to detail and organizational abilities

Proven time management and prioritization skills under pressure

Ability to remain calm and productive in fast‑paced, high‑pressure environments

Demonstrated leadership and team motivation skills

Professional demeanor with strong interpersonal tact and diplomacy

Commitment to safety‑focused operations and proactive response to operational changes

Comfortable presenting updates and reports to senior leadership

Familiarity with implementing and enforcing company policies and procedures

Key Responsibilities

Serve as the main point of contact for all inbound/outbound flight‑related operational issues

Conduct daily pre‑shift huddles with on‑duty team members

Understand and support both Warehouse and Transport operations

Review and respond to prior shift communications and outstanding tasks

Track and report team attendance, lateness, early departures, and absences

Update flight blocks with real‑time data (timings, aircraft gates, tow times, etc.)

Report incomplete or missed services with reasons and escalates as needed

Ensure team members are taking and returning from breaks on schedule

Maintain consistent communication with team members, airline crews, and ground staff

Assign trucks, drivers, and shift schedules to upcoming flight blocks; escalates discrepancies

Ensure all blocks for current and following days are complete and appropriately staffed

Communicate operational deviations to airline partners immediately as they occur

Perform end‑of‑shift inspections for truck cleanliness, fueling, and shutdown procedures

Ensure downtime is effectively utilized for staging, cleaning, and preparation

Support bulk and ice build‑up tasks as needed

Accurately update GPET for each flight serviced, including extra charges and service notes

Verify completion and uploading of security declarations and carrier checklists

Ensure driver logs are completed accurately, including maintenance concerns

Cross‑train in various warehouse operational functions

Qualifications

1–3 years of administrative, dispatching, or coordination experience (aviation or logistics preferred)

Proficient in Microsoft Office (Word, Excel, Outlook)

Minimum 18 years of age

Ability to legally work in the USA

Clear criminal background check

Must obtain applicable airport security clearances and vehicle operator permits

Ability to regularly lift, push, or pull up to 70 lbs

Flexible schedule with availability to work nights, weekends, holidays, and be on call

Successful completion of all required airline and company training/certifications