Airport Catering Dispatch Agent

Wearegat; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

A leading catering company based in Phoenix is seeking a Dispatch Agent to serve as the main point of contact for all base catering operations. The ideal candidate will coordinate day-to-day functions and ensure operational efficiency. Responsibilities include managing flight activities and maintaining communication with airline partners. A successful Dispatcher will have 1-3 years in logistics, strong communication skills, and the ability to thrive in high-pressure environments.

Qualifications

• 1–3 years of administrative, dispatching, or coordination experience (aviation or logistics preferred).
• Clear criminal background check required.
• Must obtain applicable airport security clearances and vehicle operator permits.
• Ability to legally work in United States on a permanent basis.
• Clear criminal background check; must obtain airport security clearances and vehicle operator permits.

Responsibilities

• Serve as the main point of contact for all flight-related operational issues.
• Track and report team attendance and operational efficiency.
• Update flight blocks with real-time data.
• Review and respond to prior shift communications and outstanding tasks.
• Track and report team attendance, lateness, early departures, and absences.
• Update flight blocks with real‑time data (timings, aircraft gates, tow times, etc.).
• Report incomplete or missed services with reasons and elevate as needed.
• Ensure team members are taking and returning from breaks on schedule.
• Maintain consistent communication with team members, airline crews, and ground staff.
• Assign trucks, drivers, and shift schedules to upcoming flight blocks; elevate discrepancies.
• Ensure all blocks for current and following days are complete and appropriately staffed.
• Communicate operational deviations to airline partners immediately as they occur.
• Perform end‑of‑shift inspections for truck cleanliness, fueling, and shutdown procedures.
• Ensure downtime is effectively utilized for staging, cleaning, and preparation.
• Support bulk and ice build‑up tasks as needed.
• Accurately update GPET for each flight serviced, including extra charges and service notes.
• Verify completion and uploading of security declarations and carrier checklists.
• Ensure driver logs are completed accurately, including maintenance concerns.
• Cross‑train in various warehouse operational functions.

Skills

Verbal communication skills

Problem-solving skills

Organizational abilities

Time management skills

Leadership skills

Leadership

Safety compliance

Reporting

Microsoft Office

Tools

Microsoft Office

Job description

3400 Sky Hbr Blvd, Phoenix, AZ 85034, USA

Job Description

Posted Tuesday, January 6, 2026 at 8:00 AM

The Dispatch Agent serves as the central point of contact for all base catering operations. This role is responsible for planning, coordinating, and overseeing day‑to‑day dispatch functions, ensuring operational efficiency and regulatory compliance. The Dispatcher collaborates closely with internal departments and airline partners, monitors all flight activities, and maintains effective communication to support seamless catering operations.

Core Competencies

Exceptional verbal and written communication skills at all levels of the organization

Ability to work both independently and as part of a team

Strong problem‑solving, analytical, and critical thinking skills

Excellent attention to detail and organizational abilities

Proven time management and prioritization skills under pressure

Ability to remain calm and productive in fast‑paced, high‑pressure environments

Demonstrated leadership and team motivation skills

Professional demeanor with strong interpersonal tact and diplomacy

Commitment to safety‑focused operations and proactive response to operational changes

Comfortable presenting updates and reports to senior leadership

Familiarity with implementing and enforcing company policies and procedures

Key Responsibilities

Serve as the main point of contact for all inbound/outbound flight‑related operational issues

Conduct daily pre‑shift huddles with on‑duty team members

Understand and support both Warehouse and Transport operations

Review and respond to prior shift communications and outstanding tasks

Track and report team attendance, lateness, early departures, and absences

Update flight blocks with real‑time data (timings, aircraft gates, tow times, etc.)

Report incomplete or missed services with reasons and elevate as needed

Ensure team members are taking and returning from breaks on schedule

Maintain consistent communication with team members, airline crews, and ground staff

Assign trucks, drivers, and shift schedules to upcoming flight blocks; elevate discrepancies

Ensure all blocks for current and following days are complete and appropriately staffed

Communicate operational deviations to airline partners immediately as they occur

Perform end‑of‑shift inspections for truck cleanliness, fueling, and shutdown procedures

Ensure downtime is effectively utilized for staging, cleaning, and preparation

Support bulk and ice build‑up tasks as needed

Accurately update GPET for each flight serviced, including extra charges and service notes

Verify completion and uploading of security declarations and carrier checklists

Ensure driver logs are completed accurately, including maintenance concerns

Cross‑train in various warehouse operational functions

Qualifications

1–3 years of administrative, dispatching, or coordination experience (aviation or logistics preferred)

Proficient in Microsoft Office (Word, Excel, Outlook)

Minimum 18 years of age

Ability to legally work in Canada on a permanent basis

Clear criminal background check

Must obtain applicable airport security clearances and vehicle operator permits

Ability to regularly lift, push, or pull up to 70 lbs

Flexible schedule with availability to work nights, weekends, holidays, and be on call

Successful completion of all required airline and company training/certifications

3400 Sky Hbr Blvd, Phoenix, AZ 85034, USA