Airport Dispatch Lead — 24/7 Operations & Team Leadership

unitedgroundexpressexternal; California (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Travel discounts for family

Job summary

United Ground Express is seeking an on-site airport operations dispatcher at San Francisco International Airport to oversee daily employee assignments and locations based on operational needs. You will direct teams, respond to calls, maintain calm under pressure, and ensure timely reporting while upholding safety and security standards in a 24/7 environment.

Strong communication, organization, and leadership will help coordinate with supervisors and agencies, with opportunities for career

Qualifications

• High school diploma, GED or equivalent.
• Ability to understand and communicate verbal and written English.
• Must be detail-oriented and able to perform multiple tasks with independent decisions.
• Strong verbal and written communication skills.
• Intermediate experience with MS Office Applications.

Responsibilities

• Make independent decisions on employee work assignments and locations based on operational needs.
• Direct employee work assignments in a professional and courteous manner.
• Provide direct orders to agents when necessary while staying calm and professional.
• Promptly receive and respond to telephone and radio calls in a timely manner.
• Complete daily reporting thoroughly, accurately, and promptly.
• Project a positive image and respond to inquiries openly and timely.
• Perform other duties as required.
• Be flexible to work a 24/7 operation including weekends, holidays and overtime as needed; shifts may include late nights and early mornings.

Skills

Communication skills

Interpersonal skills

Problem-solving

Leadership

Organizational skills

Multitasking

FAA/TSA regulations

Supervisory experience

Radio/phone dispatch

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

United Ground Express is seeking an on-site airport operations dispatcher at San Francisco International Airport to oversee daily employee assignments and locations based on operational needs. You will direct teams, respond to calls, maintain calm under pressure, and ensure timely reporting while upholding safety and security standards in a 24/7 environment.

Strong communication, organization, and leadership will help coordinate with supervisors and agencies, with opportunities for career