(SFO) Full-Time Lead Dispatcher

unitedgroundexpressexternal; California (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Travel discounts for family

Job summary

United Ground Express is seeking an on-site airport operations dispatcher at San Francisco International Airport to oversee daily employee assignments and locations based on operational needs. You will direct teams, respond to calls, maintain calm under pressure, and ensure timely reporting while upholding safety and security standards in a 24/7 environment.

Strong communication, organization, and leadership will help coordinate with supervisors and agencies, with opportunities for career

Qualifications

• High school diploma, GED or equivalent.
• Ability to understand and communicate verbal and written English.
• Must be detail-oriented and able to perform multiple tasks with independent decisions.
• Strong verbal and written communication skills.
• Intermediate experience with MS Office Applications.

Responsibilities

• Make independent decisions on employee work assignments and locations based on operational needs.
• Direct employee work assignments in a professional and courteous manner.
• Provide direct orders to agents when necessary while staying calm and professional.
• Promptly receive and respond to telephone and radio calls in a timely manner.
• Complete daily reporting thoroughly, accurately, and promptly.
• Project a positive image and respond to inquiries openly and timely.
• Perform other duties as required.
• Be flexible to work a 24/7 operation including weekends, holidays and overtime as needed; shifts may include late nights and early mornings.

Skills

Communication skills

Interpersonal skills

Problem-solving

Leadership

Organizational skills

Multitasking

FAA/TSA regulations

Supervisory experience

Radio/phone dispatch

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

KEY RESPONSIBILITIES:

• Make independent decisions on employee work assignments and locations based on operational needs.
• Direct employee work assignments in a professional and courteous manner.
• When operationally necessary, give ‘’direct order” to agents refusing an assignment while maintaining professionalism and remaining calm.
• Promptly receive and respond to telephone and radio calls in a professional and timely manner.
• Complete daily reporting thoroughly, accurately, and in a timely manner.
• Project a positive image while responding openly, honestly, and timely to inquires in a courteous manner.
• Perform other duties as required.
• Ability to be flexible and work schedules that span a 24/7 operation including weekends, holidays and work overtime as needed. Work shifts will be assigned and may include late nights and early mornings.

REQUIREMENTS:

• Minimum of a high school diploma, GED or equivalent
• Ability to understand and communicate verbal and written instructions in English
• Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation
• Must possess strong verbal and written communication skills
• Intermediate experience with MS Office Applications
• Must be 18 years of age or older
• Must be legally authorized to work in the United States
• Must pass pre-employment screenings
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must complete all training and maintain certification through employment
• Must possess and maintain a valid US state driver’s license (suspended, expired, revoked, or denied licenses are not valid)

QUALIFICATIONS:

• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions
• Organizational and planning skills
• Strong leadership skills with the ability to motivate and coach others
• Must be able to handle multiple situations simultaneously.
• Must be an analytical thinker, be a goal-directed leader and demonstrate service-oriented performance
• Must be familiar with all FAA/TSA/Airline/Company regulations
• Previous airport and/or customer service experience preferred
• Previous radio/phone dispatch experience preferred
• Previous supervisory experience preferred

WHAT WE PROVIDE:

• Competitive benefits
• Competitive wages
• Earned Paid Time off
• Discounted travel for you and your immediate family
• Career advancement opportunities

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

SFO San Francisco International Airport