Airport Customer Service Representative

City-of-Hickory; Hickory (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

City of Hickory is seeking a Customer Service Representative I to handle front-line airport customer service duties in a full-time role. The schedule includes Wednesday 3:00 PM - 7:00 PM and Thursday, Friday, and Saturday 7:00 AM - 7:00 PM.

Salary depends on qualifications and experience. Responsibilities include greeting customers, assisting with pilot and passenger needs, processing payments, updating files, and operating a computer-based system.

Qualifications

• Knowledge of modern office principles and practices.
• Knowledge of department and city policies and procedures and federal, state, and locallaws and regulations.
• Knowledge of billing and collection procedures.
• Skill in the operation of computers and other standard office equipment.
• Skill in planning, organization, and decision making.
• Skill in oral and written communication.

Responsibilities

• Greets customers and ensures their comfort as they come into the F.B.O.
• Assists in taking care of customer and pilot needs.
• Accepts customer requests for service.
• Answers customer telephone calls; answers customer questions or refers to appropriate personnel.
• Processes all payments received.
• Updates and maintains files.
• Processes fuel and FBO service invoices and customer receipts.
• Operates and maintains cash drawer; balances receipts daily.
• Provides additional assistance to customers as needed, such as catering, hotel reservations, ground transportation, etc.
• Able to work on a computer-based system.
• Has a good understanding of customer service in an airport environment.
• Performs other related duties as assigned.

Skills

Office administration

Customer service

Communication

Planning & organization

Tools

Computer systems

Billing software

Job description

This position performs customer service duties. An incumbent in this position may be designated as Customer Service Representative I.

This is a Full-Time position; schedule hours are Wednesday's 3:00 PM - 7:00 PM, Thursday's, Friday's and Saturday's 7:00 AM - 7:00 PM

Salary depends on qualifications.

Responsibilities

• Greets customers and ensures their comfort as they come into the F.B.O.
• Assists in taking care of customer and pilot needs.
• Accepts customer requests for service.
• Answers customer telephone calls; answers customer questions or refers to appropriate personnel.
• Processes all payments received.
• Updates and maintains files.
• Processes fuel and FBO service invoices and customer receipts.
• Operates and maintains cash drawer; balances receipts daily.
• Provides additional assistance to customers as needed, such as catering, hotel reservations, ground transportation, etc.
• Able to work on a computer-based system.
• Has a good understanding of customer service in an airport environment.
• Performs other related duties as assigned.

Qualifications

• Knowledge of modern office principles and practices.
• Knowledge of department and city policies and procedures and federal, state, and locallaws and regulations.
• Knowledge of billing and collection procedures.
• Skill in the operation of computers and other standard office equipment.
• Skill in planning, organization, and decision making.
• Skill in oral and written communication.

PHYSICAL DEMANDS:The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.The employee occasionally lifts light or heavy objects.

WORK ENVIRONMENT: The work is typically performed in an office.

PLEASE NOTE: Applicants must meet the City criteria for an acceptable driving record.