Airport Customer Service Representative

City of Hickory; Hickory (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

City of Hickory is seeking a Customer Service Representative I for a full-time position at the airport FBO. The schedule includes Wednesdays 3:00 PM - 7:00 PM and Thursdays, Fridays, and Saturdays 7:00 AM - 7:00 PM.

The role involves greeting customers, assisting pilots and passengers, processing payments, maintaining files, and providing additional services such as catering, hotel reservations, and ground transportation.

Qualifications

• Knowledge of modern office principles and practices.
• Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
• Knowledge of billing and collection procedures.
• Skill in the operation of computers and other standard office equipment.
• Skill in oral and written communication.

Responsibilities

• Greets customers and ensures their comfort as they come into the F.B.O.
• Assists in taking care of customer and pilot needs.
• Accepts customer requests for service.
• Answers customer telephone calls; answers customer questions or refers to appropriate personnel.
• Processes all payments received.
• Updates and maintains files.
• Processes fuel and FBO service invoices and customer receipts.
• Operates and maintains cash drawer; balances receipts daily.
• Provides additional assistance to customers as needed, such as catering, hotel reservations, ground transportation, etc.
• Able to work on a computer-based system.
• Has a good understanding of customer service in an airport environment.
• Performs other related duties as assigned.

Skills

Modern office principles

Policy knowledge

Billing and collections

Computer skills

Oral and written communication

Job description

This position performs customer service duties. An incumbent in this position may be designated as Customer Service Representative I.

This is a Full-Time position; schedule hours are Wednesday's 3:00 PM - 7:00 PM, Thursday's, Friday's and Saturday's 7:00 AM - 7:00 PM

Salary depends on qualifications.

Responsibilities

• Greets customers and ensures their comfort as they come into the F.B.O.
• Assists in taking care of customer and pilot needs.
• Accepts customer requests for service.
• Answers customer telephone calls; answers customer questions or refers to appropriate personnel.
• Processes all payments received.
• Updates and maintains files.
• Processes fuel and FBO service invoices and customer receipts.
• Operates and maintains cash drawer; balances receipts daily.
• Provides additional assistance to customers as needed, such as catering, hotel reservations, ground transportation, etc.
• Able to work on a computer-based system.
• Has a good understanding of customer service in an airport environment.
• Performs other related duties as assigned.

Qualifications

• Knowledge of modern office principles and practices.
• Knowledge of department and city policies and procedures and federal, state, and locallaws and regulations.
• Knowledge of billing and collection procedures.
• Skill in the operation of computers and other standard office equipment.
• Skill in planning, organization, and decision making.
• Skill in oral and written communication.

PHYSICAL DEMANDS:The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.The employee occasionally lifts light or heavy objects.

WORK ENVIRONMENT: The work is typically performed in an office.

PLEASE NOTE: Applicants must meet the City criteria for an acceptable driving record.