Customer Service Representative I - PT - Airport

City of Temple, TX; Temple (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

City of Temple, TX is seeking a customer service focused associate to support fixed base operations at the airport. You will greet customers, provide information, and coordinate with the FBO team to ensure service needs are met.

The role requires a high school diploma or equivalent, about one year of airport customer service experience, and the ability to pass an onsite airport driver’s test. A rotating schedule includes weekdays, evenings and weekends.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in an airport environment or related industry.
• Pass an onsite airport driver’s test for driving in an Airport Operations Area

Responsibilities

• Professionally greets all customers and visitors
• Guides customers within the airport for services
• Records customer information and preferences into the computer system
• Increases customer satisfaction by responding promptly to requests
• Prepares for incoming aircraft; ensures customer requests are fulfilled and staff is available upon plane arrival
• Receives fuel order requests and coordinates with the line service team to fulfil order
• Prepares invoices for services rendered through the X1FBO system to customers, pilots, and transients
• Communicates clearly over radio, in person, and over the phone
• Maintains neat work area at the customer service desk, the lobby, Pilot’s Lounge, and FBO amenities
• Drives as needed during special events
• Adheres to attendance policy; punctuality for assigned shift
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Ready to Start Your Career with the City of Temple?

Summary

Responsible for variety of duties that contribute to the overall success of the fixed base operations (FBO) with the focus on providing excellent customer service and a welcoming environment. Responds to customer inquiries on the phone and in person providing airport information. Works closely with FBO team to ensure service needs are met. Rotating schedule to include weekdays, evenings, and weekends.

Essential Duties And Responsibilities

• Professionally greets all customers and visitors
• Guides customers within the airport for services
• Records customer information and preferences into the computer system
• Increases customer satisfaction by responding promptly to requests
• Prepares for incoming aircraft; ensures customer requests are fulfilled, and necessary staff is available upon plane arrival
• Receives fuel order requests and coordinates with the line service team to fulfil order
• Prepares invoices for services rendered through the X1FBO system to customers, pilots, and transients
• Communicates clearly over radio, in person, and over the phone
• Maintains neat work area at the customer service desk, the lobby, Pilot’s Lounge, and FBO amenities
• Drives as needed during special events
• Adheres to attendance policy; ensures punctuality for assigned shift
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• One year of customer service experience in an airport environment or related customer service industry
• Pass an onsite airport driver’s test for driving in an Airport Operations Area

Certificates, Licenses, Registration

• Valid Driver License

Thank you for your interest in the position. Please note only those selected for an interview will be contacted.