Airport Customer Service Pro – Growth & Perks

Porter Airlines Inc.; Boston (MA); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Staff travel program

Incentive plan participation

Travel discount codes

Job summary

Porter Airlines Inc. in Boston is seeking a Customer Service Representative to support check-in, seating, boarding and passenger assistance at BOS. The role emphasizes delivering exemplary service in a fast-paced environment and requires excellent communication in English.

Starting rate is $19.00 per hour with part-time hours (25–30 per week). Porter offers staff travel perks, incentive participation and travel discounts, and opportunities for growth within the airline’s expanding network.

Qualifications

• Must be able to work permanently in the USA.
• At least 2 years of experience in a customer service role, preferably in the airline industry.
• Computer savvy with Google Docs, Sheets and Calendar.
• Knowledge of baggage handling procedures is a plus.

Responsibilities

• Provide high quality customer service at the check-in counters and via phone/email.
• Assist passengers with check-in, seating, boarding passes and documentation.
• Support passengers with disabilities or mobility needs and unaccompanied minors.
• Maintain clear records and respond to passenger inquiries promptly.
• Monitor baggage handling and coordinate with teams to resolve issues.
• Uphold Porter Airlines safety policies and participate in SMS initiatives.

Skills

Customer service

Teamwork

Communication skills

English proficiency

Tools

Google Docs

Google Sheets

Google Calendar

Job description

Porter Airlines Inc. in Boston is seeking a Customer Service Representative to support check-in, seating, boarding and passenger assistance at BOS. The role emphasizes delivering exemplary service in a fast-paced environment and requires excellent communication in English.

Starting rate is $19.00 per hour with part-time hours (25–30 per week). Porter offers staff travel perks, incentive participation and travel discounts, and opportunities for growth within the airline’s expanding network.