Customer Service Representative

Porter Airlines Inc.; Boston (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Staff Travel program

Travel discount codes

Corporate incentive plan

Job summary

Porter Airlines Inc. is hiring a Customer Service Representative at Boston Logan International Airport to deliver exceptional service to passengers in a fast-paced environment. You will assist with check-in, baggage, seating, and passenger inquiries to ensure smooth travel.

Starting rate is $19.00 per hour with staff travel perks after six months and travel discounts. This on-site role offers a dynamic team culture and growth opportunities within Porter.

Responsibilities

• Provide high quality customer service.
• Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage.
• Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight.
• Monitor carry-on luggage and aircraft doors.
• Responsible for unaccompanied minors during their travel.
• Assist passengers with a disability or reduced mobility including wheelchair assistance.
• Oversee International Arrivals baggage area and assist with mishandled baggage recovery.
• Respond to passenger inquiries via telephone and email and maintain records.
• M saanut maintain communication with customers throughout tracing or repair process and update PNR files.
• Reconcile delivery service invoices and uphold safety policies.

Job description

Thank you for your interest in joining the Porter team. Applications for this job posting will be considered for current and future openings. While we are excited to review your qualifications in advance, it may be some time before you hear from us based on the availability of start dates. If you are selected to continue with the application process, you will be contacted as roles are hired for.

Please note that this only applies to the Customer Service Representative position. If you have applied to other roles within the organization, you should expect to hear back from us within the communicated timeframe.

WHY CHOOSE PORTER AIRLINES?

The Customer Service Representative role will not only give you the opportunity to grow your customer service skills, but it will also give you the opportunity to grow alongside one of Canada’s top rated airlines as we enter an exciting phase of growth and expansion. This is your chance to work with a dynamic team, in a fast paced environment that promotes equality, and growth.

BENEFITS OF WORKING AT PORTER?

Porter gives you the opportunity to participate in our great benefits programs, and of course unlimited access to amazing staff travel perks to Porter destinations after 3 months of employment, whether working part-time or full-time!

HOW WILL WE HELP YOU GROW?

Here at Porter we want to see you grow and succeed. That’s why we offer numerous different networking programs that our team members are able to take advantage of, giving you the opportunity to not only expand your skills but also giving you the chance to gain insight to the many different teams and departments that are behind our Skytrax 4 Star Rated airline.

WHO ARE WE LOOKING FOR?

We’re looking for outgoing, motivated and energetic individuals who are looking to start their career in the aviation field. Our fast-paced airport environment is the ideal place for those who like to keep moving, stay challenged and pride themselves in delivering exemplary customer service.

STARTING RATE

$19.00

TOTAL REWARDS

Porter Airlines offers perks and benefits that can vary by minimum number of hours worked, length of employment and employment status:

• Staff Travel program: unlimited standby travel on Porter flights upon hire that open to our Global internaline partners after 6 month of continuous employment
• Participation in our corporate incentive plan e.g. up to 6% of base earnings for non-management
• Travel discount (50%) codes for family and friends

Provide high quality customer service.

• Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage.
• Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight.
• Monitor carry-on luggage and aircraft doors.
• Responsible for unaccompanied minors during their travel.
• Assist passengers with a disability or reduced mobility including wheelchair assistance.
• Assisting arriving passengers and overseeing the International Arrivals baggage area.
• Provide assistance to passengers whose baggage is mishandled or damaged.
• Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags.
• Arrange transportation methods to restore the missing baggage to the rightful owner.
• Respond to all passenger enquiries via telephone and email.
• Maintain constant communication with the customer throughout the tracing or repair process.
• Maintain accurate records and update PNR files.
• Reconcile delivery service invoices.
• Maintain commitment to the highest standard of customer service.
• Assist passengers with special needs such as disabled and wheelchair passengers and unaccompanied minors.
• Assist CSR’s where required in performing other functions.
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
• Other Duties as assigned.

Concern for Safety:

Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

Teamwork:

Working collaboratively with others to achieve organizational goals.

Passenger/Customer Service:

Providing service excellence to internal and/or external customers (passengers).

Initiative:

Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

Results Focus:

Focusing efforts on achieving high quality results consistent with the organization’s standards.

Fostering Communication:

Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Boston (Boston Logan International Airport - BOS) #LI-Onsite