Airport Customer Service Lead – Swing Shift

Prosegur Security USA, Inc; Los Angeles (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Job summary

Prosegur Security USA, Inc. is seeking a Customer Service Lead/Lobby Greeter at LAX to promote hospitality, professionalism, and customer satisfaction while leading by example in service excellence.

The role guides frontline staff, stays updated on terminal changes, and ensures safety in a fast-paced airport environment. Candidates should be 18+, hold a HS diploma or GED, and be willing to obtain a security guard card and SIDA badge.

Qualifications

• Must be 18+ years old
• High School Diploma or GED required
• Must obtain or be willing to obtain a security guard card
• Must be able to read, write, and communicate in basic English
• Customer focused, detail oriented, and interested in the airline industry
• Capable of following instructions and accepting feedback
• Active listening, empathy, teamwork, time management, and patience
• Ability to work smoothly in fast-paced shifts and help across departments
• Willingness to participate in the screening process (drug and background)
• Knowledge of security operations and procedures
• Extremely outgoing with strong customer service and leadership skills
• Bilingual applicants encouraged
• SIDA Badge

Responsibilities

• Promote hospitality, professionalism, courtesy, and customer satisfaction
• Lead by example with Prosegur values and service excellence
• Provide frontline staff with guidance, coaching, and positive reinforcement
• Stay informed on LAX terminal updates and passenger service initiatives
• Maintain a safe, secure area while remaining alert and observant
• Follow Prosegur and client requirements and SOPs
• Participate in training and safety procedures
• Reinforce the importance of each employee's role toward excellence
• May be exposed to different weather conditions
• May perform other duties based on operational needs
• Follow all Prosegur, TSA, and LAX/LAWA rules

Skills

Customer service

Leadership

Communication

Teamwork

Time management

Patience

Empathy

Active listening

Bilingual (encouraged)

Education

High School Diploma or GED

Job description

Prosegur Security USA, Inc. is seeking a Customer Service Lead/Lobby Greeter at LAX to promote hospitality, professionalism, and customer satisfaction while leading by example in service excellence.

The role guides frontline staff, stays updated on terminal changes, and ensures safety in a fast-paced airport environment. Candidates should be 18+, hold a HS diploma or GED, and be willing to obtain a security guard card and SIDA badge.