Airport Customer Service Agent - Training Included

Unifi Aviation LLC; Kingsport (TN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Full-time minimum 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k for all employees

Discounts and wellness programs

Job summary

Unifi Aviation LLC is hiring for a passenger service role at the airport. You will provide customer service across arrivals, ticketing, check-in including boarding, baggage services, reservations, and handle related queries or complaints.

Paid training is provided with no prior experience required. The position involves assisting passengers with special needs, directing through security and immigration, and ensuring safety procedures are followed in a dynamic airport environment.

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Skills

Customer service

Education

High School diploma or GED

Tools

Computerized system

Job description

Unifi Aviation LLC is hiring for a passenger service role at the airport. You will provide customer service across arrivals, ticketing, check-in including boarding, baggage services, reservations, and handle related queries or complaints.

Paid training is provided with no prior experience required. The position involves assisting passengers with special needs, directing through security and immigration, and ensuring safety procedures are followed in a dynamic airport environment.