Airport Customer Service Associate – Part-Time

PrimeFlight Aviation Services; Baltimore, Northern (MD, KY); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. at Baltimore/Washington International Thurgood Marshall Airport is seeking a Part-Time Customer Service Agent to welcome passengers, assist with inquiries, and support check-in and boarding processes.

This role requires at least one year of customer service experience, fluent English, and flexibility to work nights, weekends and holidays in a fast-paced, team-oriented environment.

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking).
• One year of customer service experience.
• Ability to access and interpret information in print and electronically, including the use of electronic devices.
• Effectively communicate with colleagues and clients, both in-person and through electronic means.
• Pass a background check and drug screen.
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs, as applicable).
• Airlines are 24/7, so flexible to work nights, weekends and holidays.

Responsibilities

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries.
• Provide accurate information on flight schedules, gate assignments, and airport services.
• Handle passenger check-in and baggage processing efficiently and courteously.
• Assist passengers with self-service kiosks and online check-in procedures.
• Effectively resolve customer issues and complaints in a professional and timely manner.
• Make announcements and keep passengers informed about flight changes and boarding times.
• Ensure compliance with all airline and airport regulations and procedures.
• Handle the boarding process, including verifying travel documents and issuing boarding passes.
• Coordinate with ground staff and crew to ensure a smooth passenger experience.
• Process ticket sales, upgrades, and re-bookings as needed. Maintain knowledge of frequent flyer programs.
• Collaborate with security personnel to ensure passenger safety and security.

Skills

Customer service

Communication

English proficiency

Teamwork

Tools

IPads/Tablets

Computers

Mobile devices

Job description

PrimeFlight Aviation Services, Inc. at Baltimore/Washington International Thurgood Marshall Airport is seeking a Part-Time Customer Service Agent to welcome passengers, assist with inquiries, and support check-in and boarding processes.

This role requires at least one year of customer service experience, fluent English, and flexibility to work nights, weekends and holidays in a fast-paced, team-oriented environment.