Airport Customer Service Associate I

Naples Airport Authority; Naples (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Holidays

Education reimbursement

Wellness stipend

Tuition reimbursement

Job summary

Naples Airport Authority in Naples, FL is seeking a Customer Service Representative I to greet visitors, assist passengers and support flight crews. You will coordinate service needs with dispatch, line service, and ground teams, delivering a courteous, accurate customer experience.

Ideal candidates bring a minimum six months in customer service or aviation, proficiency with Microsoft Office, and a valid Florida driver's license.

Qualifications

• Six months of customer service, hospitality, administrative support, aviation, or related experience preferred.
• Proficiency with Microsoft Office and ability to learn aviation business systems.
• Valid Florida driver's license with driving record meeting Authority standards.
• Ability to frequently lift and/or move up to 25 pounds.

Responsibilities

• Greet airport visitors and provide proactive, professional customer service.
• Coordinate fueling, ground services, towing, catering, transportation, lodging, and rentals.
• Communicate with customers by phone, email, and in person.
• Use X-1FBO to enter and validate aircraft, service, and billing information.
• Coordinate with dispatch and line service to support timely and accurate service.
• Maintain valet and crew car records, complete daily close-out activities, and resolve routine customer concerns.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

Naples Airport Authority in Naples, FL is seeking a Customer Service Representative I to greet visitors, assist passengers and support flight crews. You will coordinate service needs with dispatch, line service, and ground teams, delivering a courteous, accurate customer experience.

Ideal candidates bring a minimum six months in customer service or aviation, proficiency with Microsoft Office, and a valid Florida driver's license.