Ramp Concierge: Baggage, Valet & Customer Service

Fly Naples; Naples (FL); Hybrid; USD 15.000 - 21.000; Vollzeit

Benefits dieser Stelle

Personal time off

Telemedicine

EAP

Wellness program

457(b) retirement

Career development

Aircraft exposure

Best Places to Work

Zusammenfassung

Naples Airport Authority is seeking a Ramp Assistant to deliver exceptional customer service by greeting travelers curbside or at the gate. You will assist with luggage, directions, catering orders and vehicle relocation, while coordinating valet parking and ensuring safe, timely service in a busy airport environment.

The role requires a Florida driver’s license, a high school diploma or GED, and at least six months of related customer service experience.

Qualifikationen

• Florida driver’s license
• Six months of related customer service experience
• Ability to operate manual and automatic transmission vehicles
• Ability to lift and/or move up to 75 pounds

Aufgaben

• Welcome customers at Naples Aviation curbside or gate-side.
• Assist with luggage, directions, catering orders and vehicle relocation.
• Coordinate valet parking according to policy and standards.
• Communicate customer movements to Customer Service Representatives and Dispatchers

Kenntnisse

Customer service

Two-way radio communication

Safety awareness

Luggage handling

Ausbildung

High school diploma or GED

Jobbeschreibung

Naples Airport Authority serves the community with a purpose of providing a safe, efficient and financially sustainable airport that best serves the overall interests of the community.

THE POSITION

We are looking for a Ramp Assistant to provide exceptional customer service by welcoming all who arrives at Naples Aviation either curbside or gate-side. Inquiries about our customers’ needs and assists them in a professional, safe, and efficient manner with luggage, directions, catering order delivery and relocation of vehicles.

• Coordinates and serves our customers with valet parking their vehicles according to our policy and standards.
• Lifts, loads, and unloads baggage and cargo, safeguarding it from damage, loss, and weather.
• Held accountable for accuracy of back-of-house activities, prepares catering, coffee, ice, and papers and that all other services are rendered in a timely manner to support our purpose of providing an exceptional airport experience.
• Effectively communicates customer movements to Customer Service Representatives and Dispatchers ensuring timely response within the terminal.

REQUIREMENTS

• A valid Florida driver’s license with driving record meeting Authority standards required.
• High school diploma or general education degree (GED).
• At least six months of related customer service experience.
• Ability to operate manual and automatic transmission vehicles, including Authority vehicles, golf carts, and customer-owned vehicles.
• Communicate effectively over two-way radio.
• Ability to frequently lift and/or move up to 75 pounds.

WHY SHOULD YOU APPLY?

• 40 hours of personal time annually
• Telemedicine and mental health support at no cost
• Employee Assistance Program (EAP)
• Wings to Wellness reimbursement program
• 457(b) retirement plan eligibility
• Opportunities for career development and advancement
• Work with aircraft from around the world
• Winner of Best Places to Work in Southwest Florida!

A Naples Airport Authority online application must be completed to be considered for employment. The job description is available within the online job posting. EOE/V/H/Male/Female/Drug-Free Workplace. Veterans’ preference is provided for eligible positions. Must be able to obtain a Florida driver’s license within the first 30 days of employment.

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