Airport Customer Service Ambassador

VIP Hospitality, LLC

Orlando (FL)

On-site

USD 26,000 - 30,000

Full time

13 hours ago

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Paid time off

Bereavement leave

Job summary

VIP Hospitality LLC in Orlando seeks a Customer Service Agent (Ambassador) to be the friendly face for passengers, visitors, and airport staff. You will provide accurate information, clear directions, and helpful assistance throughout the day to create a welcoming airport experience.

Responsibilities include staying proactive, reporting facility concerns, and helping keep the airport running smoothly. Candidates should have strong customer service and the ability to engage calmly with diverse

Qualifications

At least 1 year of airport or 2 years general customer service experience.
Proactive, engaging, and positive throughout shift.
Ability to smile when interacting with passengers.
Remain calm, empathetic, and helpful with passengers and staff.
Stand/move/sit for up to 10 hours; lift up to 15lbs.
Pass a drug screening and obtain SIDA badge.
Fluent in English; ability to speak another language is a plus.
Familiar with MS Office and airport/visitor software.

Responsibilities

Provide accurate information, directions, and assistance to passengers, visitors, and airport employees.
Be the friendly face and proactively offer guidance as needed.
Report facility concerns or stakeholder issues within your area to keep operations smooth.