Customer Service Agent PM Shift: Orlando International Airport

VIP Hospitality, LLC; Orlando (FL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Paid time off

Bereavement leave

Job summary

VIP Hospitality LLC in Orlando seeks a Customer Service Agent (Ambassador) to be the friendly face for passengers, visitors, and airport staff. You will provide accurate information, clear directions, and helpful assistance throughout the day to create a welcoming airport experience.

Responsibilities include staying proactive, reporting facility concerns, and helping keep the airport running smoothly. Candidates should have strong customer service and the ability to engage calmly with diverse

Qualifications

• At least 1 year of airport or 2 years general customer service experience.
• Proactive, engaging, and positive throughout shift.
• Ability to smile when interacting with passengers.
• Remain calm, empathetic, and helpful with passengers and staff.
• Stand/move/sit for up to 10 hours; lift up to 15lbs.
• Pass a drug screening and obtain SIDA badge.
• Fluent in English; ability to speak another language is a plus.
• Familiar with MS Office and airport/visitor software.

Responsibilities

• Provide accurate information, directions, and assistance to passengers, visitors, and airport employees.
• Be the friendly face and proactively offer guidance as needed.
• Report facility concerns or stakeholder issues within your area to keep operations smooth.

Skills

Customer service

Proactive communication

Calm under pressure

Friendly demeanor

English fluent

Multilingual ability

Tools

Microsoft Office 365

SIDA badge readiness

Job description

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

About This Role

As a Customer Service Agent (Ambassador), you'll be the friendly face passengers, visitors, and airport employees can count on for support. In this role, you'll help create a welcoming, positive airport experience by providing accurate, up-to-date information, clear directions, and helpful assistance throughout the day.
You'll stay alert for opportunities to go above and beyond, proactively offering guidance when people need it most. You'll also help keep the airport running smoothly by reporting facility concerns or stakeholder issues within your assigned area. This is a great fit for someone who enjoys helping others, staying active, and making a real impact through excellent customer service.

Minimum Requirements

• At least 1 year of customer service experience at the airport or 2 years of general customer service
• Ability to be proactive/engaging/positive throughout their shift
• Ability to smile when interacting with passengers
• Ability to remain calm, empathetic, and helpful during conversations with passengers, team members, and other parties
• Ability to stand, move, and/or sit for periods of up to 10 hours
• Ability to carry and/or lift up to 15lbs
• Ability to obtain a Security Identification Display Area (SIDA) badge
• Ability to pass a drug screening test
• Fluent/Near Fluent in speaking and writing in the English language
• Fluent/Proficient in speaking a language other than English
• Ability to operate/learn how to operate software such as Microsoft Office 365, Rippling, SurveyMonkey, etc. without continued assistance
• Ability to operate/learn how to operate hardware such as smartphones, tablets, desktop computers, etc. without continued assistance

What We Offer You

• Team members will start at $19.50 per hour.
• All eligible full-time employees may participate in medical, dental, and vision insurances after 90 days of employment.
• All qualified team members are eligible and will automatically be enrolled in a matching 401(k).
• Paid Time Off (full-time only) and Sick Time Off will be accrued and be made available after the first 60 days at an accrual rate of 1 hour for every 40 hours worked.
• Paid Bereavement up to 5 days a year will be available to team members after 60 days.

Schedule & Shift Times

• Candidates that have full availability will be considered over those that do not.
• The PM shift hours are between 1:30pm-10:00pm.
• All team members are expected to work at least one weekend day (Sunday and/or Saturday).

The Pay Range For This Role Is

19.50 - 19.50 USD per week(Orlando International Airport)