Customer Service Agent

Advanced Air; Phoenix (AZ); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Flight benefits

401k plan

PTO and Sick Time

Job summary

Advanced Air is hiring a Customer Service Agent in Phoenix, AZ. This on-site role supports operations at Phoenix Sky Harbor and requires handling reservations, check-in, and passenger assistance in a fast-paced environment.

Candidates should have strong communication, problem-solving, and physical stamina to perform duties including luggage handling and standing for extended periods. The position offers a competitive salary, PTO, 401(k) with employer match, and flight benefits.

Qualifications

• 2+ years of customer service experience.
• Excellent communication and problem-solving skills.
• Ability to push/pull/lift up to 50 lbs and work in varied weather conditions.

Responsibilities

• Greet customers and provide courteous, professional service.
• Handle reservations, ticketing, check-in, and baggage service.
• Assist with re-booking and itinerary changes per policy.
• Provide current flight information and assist passengers on-site and by phone.

Skills

Customer service experience

Communication skills

Problem solving

Physical stamina

Education

High School diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Customer Service Agent

Job Type: Full-time

Location: Phoenix, AZ

FLSA: Non - Exempt

Who we are:

Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter.

Today, Advanced Air has 20 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 13 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth.

Our successful growth is driven by our adherence to our core values of: safety, security, teamwork and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities.

About the Role and about You:

We are actively in search of a Customer Service Agent to support our operations at Phoenix Sky Harbor International Airport! This position is 100% on-site, so being based in the Phoenix, AZ area is a must. Customer Service Agents work in fast-paced environment, and should be comfortable working in any weather, including rain, snow and heat.

What you will do:

• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner;
• Answer telephone to provide information, resolve problems or complaints, and assist as needed;
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service;
• May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets;
• Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed.
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone;
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning;
• Transport passengers via shuttle or van as required;
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required;
• Maintain Advanced Air brand standards and consistency in the ground experience.
• Identify opportunities to improve customer experience and increase satisfaction;
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task;
• Ensures FAA, TSA, Airlines & Airport regulations are followed at all times.
• Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports.
• Additional duties as assigned by Supervisor.

Requirements

What we are looking for:

• Must have authorization to work in the U.S.
• Must have valid Driver’s license and clean driving record
• 2+ Years of Customer Service Experience
• Experience with Microsoft Office products including Outlook, Word and Excel
• Excellent communication and problem-solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to work efficiently under time constraints / Must have valid Driver’s license and clean driving record
• High School diploma or GED equivalent

Special Requirements:

• May be required to push/ pull ground service equipment weighing approximately 5,000 lbs
• May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
• Will be required to meet all local airport and TSA requirements
• Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
• Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required

Tentative Schedule:

• FT1
• Sun: 1130 - 2000
• Mon: OFF
• Tue: OFF
• Wed: 1000 - 1600
• Thur: 0700 - 1630
• Fri: 1000 - 1900
• Sat: 1030 - 1900
• FT2:
• Sun: 1200 - 2000
• Mon: OFF
• Tue: OFF
• Wed: OFF
• Thur: 0800 - 1630
• Fri: 0430 - 1530
• Sat: 0730 - 1600

Why you should work with us:

• Competitive salary
• PTO and Sick Time (PTO provided to full time employees)
• Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest
• 401k plan with dollar-for-dollar employer match up to 4%

FYI:

We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission. So come join us! We are looking for people of all genders, races, ethnicities, orientations, abilities, and disabilities to come sit at our tables and fly our planes.

Lastly, in this role you may be exposed to fumes, dust, loud noises, outdoor weather conditions and extreme temperatures, and altitudes higher than sea level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.