Airport Customer Service Agent

Unifi Aviation LLC

Des Moines (IA)

On-site

USD 35,000 - 42,000

Full time

4 days ago

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Job summary

Unifi Aviation LLC is seeking a Customer Service Agent to act as the first line of defense for our passengers. You will provide friendly, first-class service in a fast-paced environment and help resolve baggage issues and delays.

This on-site role requires the ability to lift heavy items, complete ramp and SIDA training, and pass a background check and drug screen. We offer competitive compensation with a full benefits plan and strong growth opportunities.

Qualifications

Must be a local in-state resident.
High School diploma or GED.
Ability to pass a pre-employment drug screen.
Ability to pass up to a 10-year background check.
Must be 18+ and authorized to work in the United States.
Ramp and SIDA training to obtain airport authority identification security.

Responsibilities

Assists passengers with their baggage pick-up.
Assists passengers to resolve issues with their delayed, lost, or damaged items.
Utilizes computer software to track and catalog luggage.
Handles customer interaction with class in an efficient, effective, and professional manner.
Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.