Airport Customer Service (62745)

Park Place Parking & Fast Park and Relax; Hebron Estates (KY); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Medical (PPO or HDHP)

Dental

Vision

Health Savings Account (HSA)

Life / AD&D

Supplemental Life / AD&D

Disability Insurance

EAP

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay

Job summary

Fast Park & Relax is seeking a dependable Parking Guest Ambassador in Hebron, KY, for weekend shifts. You will help manage parking operations, direct traffic, answer guest questions, and ensure a safe, clean environment.

Requires at least a year in dispatch or customer service, strong communication and teamwork, and ability to work outdoors on your feet. Part-time, on-site role with parking operations responsibilities.

Qualifications

• High School Diploma or GED or equivalent.
• Minimum of one year of experience in dispatching, customer service or related field.
• Experience handling high-volume phone calls and radio communications.
• Experience in fast-paced environment with multitasking.

Responsibilities

• Direct vehicles to available parking spaces using clear signals.
• Monitor lots to ensure efficient space usage and prevent congestion.
• Enforce parking rules, time limits and restricted areas.
• Respond to questions about availability, directions and regulations.
• Assist guests with tickets, lockouts, or related issues.
• Operate gates, ticket dispensers and payment systems.
• Prepare reports on occupancy, revenue and incidents.

Skills

Communication skills

Interpersonal skills

Teamwork

Multitasking

Conflict resolution

Reading maps/directions

Physical stamina

Education

High School Diploma or GED

Tools

Two-way radios

Basic computer skills

Job description

Job Details

Location: Cincinnati Fast Park – Hebron, KY 41048. Position Type: Part Time. Education Level: None. Salary Range: $16.00 – $16.50 per hour. Travel Percentage: None. Job Shift: Any. Job Category: Customer Service. Parking Guest Ambassador – Fast Park & Relax.

Address: 613 Petersburg Road, Hebron, KY 41048.

Shift: Weekend Shifts Available.

About the Role

Fast Park & Relax is seeking a dependable, customer‑focused Parking Guest Ambassador to help manage parking operations and support guests throughout their parking experience. This position is essential to maintaining efficient traffic flow, maximizing parking capacity, and delivering outstanding service to all customers.

Job Purpose

To effectively coordinate and oversee parking operations in a designated area by directing traffic, monitoring parking activity, assisting guests, enforcing parking regulations, and ensuring a safe, clean, and well‑managed environment.

Key Responsibilities

• Direct incoming and outgoing vehicles to available parking spaces using clear hand signals and verbal instructions.
• Monitor parking lots to ensure efficient space usage and prevent congestion.
• Enforce parking rules, including time limits and prohibited parking areas.
• Respond to customer questions about parking availability, directions, and regulations.
• Assist customers with parking‑related issues (lost tickets, lockouts, etc.).
• Communicate regularly with parking team members to ensure smooth operations.
• Operate parking equipment, including gates, ticket dispensers, and payment systems.
• Prepare reports on parking occupancy, revenue, and incident activity.
• Maintain a clean, organized work area and ensure the safety and security of parking facilities.
• Perform other related duties as assigned.

Employee Benefits

• Medical (PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Basic Life / AD&D
• Supplemental Life / AD&D
• Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay

Ideal Candidate

• Customer‑service oriented
• Reliable and able to work overnight/weekend shifts
• Excellent communicator
• Comfortable working outdoors and on your feet
• Able to multitask in a fast‑moving environment

Qualifications

Required Education

High School Diploma or GED equivalent, or an equivalent combination of education and experience.

Required Experience

• Minimum of one year of experience in dispatching, customer service or a related field.
• Experience handling high-volume phone calls and radio communications.
• Experience working in a fast‑paced environment and managing multiple tasks simultaneously.

Required Skills and Abilities

• Excellent communication skills (verbal and written).
• Strong interpersonal skills and ability to maintain professionalism with diverse individuals.
• Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.
• Proficient in basic math and computer skills.
• Ability to read and interpret maps and directions.l>
• Strong problem‑solving and decision‑making skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities and meet deadlines.
• Knowledge of parking procedures (preferred).
• Ability to operate two‑way radios and other communication equipment.
• Ability to maintain accurate records and documentation.
• Ability to lift and move up to 25 pounds.
• Ability to climb, balance, stoop, kneel, crouch or crawl as needed.
• Ability to understand and follow written and verbal instructions.
• Ability to communicate effectively in English (both written and spoken).
• Ability to pass a background check and drug screening.