Airport Customer Experience Specialist - Travel Perks

Air Canada; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Pension program

Employee Share Ownership Program

Profit Sharing

Health, dental, and life insurance for

Travel privileges

Job summary

Air Canada in Miami, on-site, is seeking a passenger service agent to deliver outstanding customer care across the travel journey. You will assist with check-in, seating, baggage handling, and documentation, while guiding customers through requirements and protecting VIP experiences.

You must be able to lift up to 70 lbs, work a 24/7 schedule, and maintain professional appearance and conduct. The role emphasizes safety, teamwork, and high-quality service in a busy airport environment.

Qualifications

• Experience in passenger handling or service roles is desirable.
• Ability to lift up to 70 lbs with or without assistance.
• Willingness to work in a fast-paced, 24/7 environment.
• Must be able to follow safety, uniform, and grooming standards.

Responsibilities

• Deliver outstanding customer service throughout the travel journey.
• Assist passengers requiring special assistance and transport to gates or baggage claim.
• Perform check-in duties, boarding passes, seat selection, baggage processing, documents verification.
• Provide information and reservations, guidance on customs and immigration requirements.
• Coordinate boarding procedures and operate loading bridges per safety protocols.
• Manage disruptions, delays, oversells, and irate passengers; resolve issues smoothly.
• Support VIP passengers, including First-Class lounge services and check-in aid.
• Update passenger records in the system (PSS) for accurate processing.
• Make operational decisions when supervisory staff are unavailable.
• Uphold company standards including professional appearance and conduct.

Skills

Customer service

Communication

Stamina

Flexibility

Problem solving

Job description

Air Canada in Miami, on-site, is seeking a passenger service agent to deliver outstanding customer care across the travel journey. You will assist with check-in, seating, baggage handling, and documentation, while guiding customers through requirements and protecting VIP experiences.

You must be able to lift up to 70 lbs, work a 24/7 schedule, and maintain professional appearance and conduct. The role emphasizes safety, teamwork, and high-quality service in a busy airport environment.