Customer Service Manager: Lead Airport Frontline Team

American Airlines; Little Rock (AR); Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Travel perks

Health benefits

401(k) plan

Wellness programs

Employee assistance program

Job summary

American Airlines in Little Rock is seeking a Customer Service Manager to lead frontline crew, drive safe, efficient operations, and enhance the passenger experience. You will coach staff, ensure compliance with FAA/DOT rules, and collaborate across departments to meet performance targets.

The role requires a Bachelor's degree and a track record in airport customer service, with the ability to work rotating shifts including weekends and holidays.

Qualifications

• Bachelor's degree required.
• Experience in airport customer service preferred.
• Ability to manage frontline teams and coach staff.

Responsibilities

• Drive operational excellence and ensure high frontline performance.
• Lead, coach and develop front-line crew to deliver safe, reliable service.
• Support the team to provide top-tier customer experience and adhere to regulations.
• Foster respectful relationships with internal and external customers.
• Coordinate station activities with multiple departments to meet needs.

Skills

Customer service

Leadership

Mentoring

Education

Bachelor's degree

Tools

Microsoft Office

Job description

American Airlines in Little Rock is seeking a Customer Service Manager to lead frontline crew, drive safe, efficient operations, and enhance the passenger experience. You will coach staff, ensure compliance with FAA/DOT rules, and collaborate across departments to meet performance targets.

The role requires a Bachelor's degree and a track record in airport customer service, with the ability to work rotating shifts including weekends and holidays.