Airport Frontline Experience Leader

American Airlines; Saint Paul (MN); Sur place; USD 51 000 - 87 000; Plein temps

Avantages offerts par ce poste

Travel perks

Health benefits

Wellness programs

401(k) program

Employee assistance program

Résumé du poste

American Airlines is seeking a Customer Service Manager for Airport Customer Experience at Minneapolis-St. Paul International (MSP). The role focuses on leading frontline teams to deliver a safe, reliable operation and elevated customer service.

The position requires notable leadership, strong communication, and a deep understanding of airport operations and regulatory compliance. The successful candidate will drive performance, coach staff, and foster a respectful, collaborative environment

Qualifications

• High School diploma or GED equivalency.
• Previous airport customer service experience preferred.
• Two years of experience leading others preferred.
• Knowledge of company policies, procedures, and functional automation applications.

Responsabilités

• Drives operational excellence.
• Leads airport team to perform work safely and efficiently.
• Provides frontline team exceptional support for superior customer service.
• Coaches and mentors frontline team members.
• Establishes relationships with internal and external customers.
• Ensures compliance with regulations across departments.

Connaissances

Team leadership

Customer service

Communication

Critical thinking

Problem solving

Time management

Attention to detail

Collaboration

Work under pressure

Team collaboration

Formation

High School diploma or GED

Outils

Microsoft Office

Description du poste

American Airlines is seeking a Customer Service Manager for Airport Customer Experience at Minneapolis-St. Paul International (MSP). The role focuses on leading frontline teams to deliver a safe, reliable operation and elevated customer service.

The position requires notable leadership, strong communication, and a deep understanding of airport operations and regulatory compliance. The successful candidate will drive performance, coach staff, and foster a respectful, collaborative environment