Airport Customer Care & Shuttle Specialist (2nd Shift)

Bridgework-Partners; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Bridgework-Partners in Dallas–area is seeking a Customer Service Representative for the 2nd shift to greet customers, handle inquiries, direct traffic, and support shuttle and parking operations. You will provide friendly, responsive service at shuttle stops and work across lanes and the parking office as needed.

Responsibilities include cash handling support, maintaining equipment, and ensuring access for customers.

Qualifications

• Strong customer service experience.
• Cash handling experience preferred but not required.
• Parking industry experience preferred but not required.

Responsibilities

• Be responsive and timely with correspondence and problem resolution and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lanes, and in the parking office; help direct traffic as needed.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude in person and over the phone.
• Assist with cashiering functions as needed.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Maintain shuttle bus cleanliness and other required upkeep.
• Assist with making change from the cash bank for employees
• Provide professional, courteous, and accessible customer support at designated shuttle stops and passenger touchpoints to assist guests with wayfinding, general airport information, shuttle route guidance, and service inquiries.
• Complete other related duties as assigned.

Skills

Customer service

Cash handling

Parking industry

Education

High school diploma or GED preferred

Job description

Bridgework-Partners in Dallas–area is seeking a Customer Service Representative for the 2nd shift to greet customers, handle inquiries, direct traffic, and support shuttle and parking operations. You will provide friendly, responsive service at shuttle stops and work across lanes and the parking office as needed.

Responsibilities include cash handling support, maintaining equipment, and ensuring access for customers.