Airport Customer Assistance Specialist

American Airlines Inc.; New Orleans (LA); On-site; USD 19,000 - 27,000; Full time

Job summary

American Airlines, Inc. is hiring a Full Time Customer Assistance Representative at Louis Armstrong New Orleans International Airport. The role includes assisting customers with check-in, baggage, and gate information, while adhering to union rules and corporate policies.

Starting pay is $16.58 per hour. Candidates must meet minimum qualifications, including English fluency, a high school diploma, and work authorization in the U.S.

Qualifications

• High School diploma or GED or international equivalent.
• Must be 18 years of age or older.
• Read, write, fluently speak and understand the English language.
• Bilingual language skills may be required in some locations
• Applicable valid driver’s license as required by local authorities.
• Pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements.
• FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must be authorized to work in the U.S.

Responsibilities

• Greet customers entering the airport or ticket area.
• Assist customers with self-service kiosk check-in and kiosk baggage processing.
• Maintain and service kiosk machines including loading paper and cleaning surfaces.
• Troubleshoot kiosk technology issues and coordinate with IT for escalations.
• Verify carry-on baggage complies with FAA/AA policies.
• Verify travel documents for international travel using Timatic database.
• Assist with checked baggage processing and self-tagging.
• Queue lines at ticket counters to manage departure times and assistance needs.
• Activate self-tagged baggage at the activation station.
• Move baggage between areas and manage oversized items.
• Assist customers with checking assistive devices and oversize items.
• Refer customers to service agents when appropriate.
• Perform document clearance at kiosks.
• Assist non-ambulatory customers and unaccompanied minors.
• Provide gate information and directions.
• Perform paging for forgotten items at airports.
• Adhere to regulations and company policies.
• Wear uniforms as required.
• Provide quality customer service per guidelines.
• Use internal resources during interactions.

Skills

English fluency

Bilingual

Customer service

Education

High School diploma or GED

Job description

American Airlines, Inc. is hiring a Full Time Customer Assistance Representative at Louis Armstrong New Orleans International Airport. The role includes assisting customers with check-in, baggage, and gate information, while adhering to union rules and corporate policies.

Starting pay is $16.58 per hour. Candidates must meet minimum qualifications, including English fluency, a high school diploma, and work authorization in the U.S.