Airport Concourse Retail Leader | Multi-Unit Ops

Socket.dev; Belgrade (MT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary

Health, Dental & Vision Insurance

401(k) with Company Match (up to 4%)

Unlimited Paid Time Off

Employee Discounts

Job summary

Montana Gift Corral at Bozeman Yellowstone International Airport seeks an Airport Concourse Retail Manager to lead a portfolio of airport retail stores. The role oversees performance, financial results, team development, merchandising execution, inventory management, and delivering an exceptional guest experience.

This leadership position is ideal for a proven retail leader who enjoys building high-performing teams in a fast-paced, high-volume environment and partnering with directors and

Qualifications

• 3-5+ years of progressive retail leadership experience, including responsibility for financial performance.
• Experience leading multiple departments or retail locations preferred.
• Creative, nimble, and able to problem-solve with grace and strength.
• Proven success coaching, developing, and retaining high-performing teams.
• Strong understanding of retail operations, merchandising, inventory management, scheduling, and labor management.
• Experience analyzing sales reports, KPIs, and operational metrics to drive results.
• Excellent communication and relationship-building skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Flexible schedule including evenings, weekends, and holidays as airport operations require.
• Passion for hospitality and creating memorable guest experiences.

Responsibilities

• Hire, train, coach, and develop a high-performing retail team.
• Create a culture centered on serving others, accountability, teamwork, and continuous improvement.
• Conduct regular one-on-one coaching conversations, performance reviews, and career development discussions.
• Build leadership bench strength by mentoring Assistant Managers and future leaders.
• Foster a positive, engaging workplace where team members feel valued and supported.
• Own the day-to-day operations of multiple retail locations within your assigned terminal area.
• Ensure stores consistently meet company standards for cleanliness, organization, visual presentation, and operational execution.
• Maintain compliance with company policies, airport regulations, safety standards, and loss prevention procedures.
• Lead daily operational planning while proactively solving problems before they impact guests.
• Partner with warehouse, merchandising, and support teams to ensure stores remain fully stocked and guest-ready.
• Own sales, profitability, labor, and operating expense performance for your assigned stores.
• Analyze business trends and key performance indicators to identify growth opportunities.
• Develop action plans that drive revenue while maintaining healthy margins.
• Manage scheduling and labor to balance exceptional guest service with operational efficiency.
• Support inventory accuracy through cycle counts, shrink reduction, and strong merchandising practices.
• Champion Montana Gift Corral's Gold Standard of customer service.
• Lead by example, creating memorable guest interactions every day.
• Resolve guest concerns professionally while empowering team members to deliver exceptional service.
• Continuously seek opportunities to elevate the travel retail experience through hospitality, storytelling, and local product knowledge.
• Execute visually compelling merchandising strategies that maximize sales.
• Partner with merchandising leadership to continually refresh store layouts and be seasonally relevant.
• Ensure inventory is received, stocked, and maintained accurately.
• Monitor product performance and recommend assortment improvements based on guest purchasing trends.
• Work closely with fellow Retail Managers, Food & Beverage leaders, Warehouse Operations, Marketing, Human Resources, and Airport partners.
• Participate in company initiatives, new store openings, and continuous improvement projects.
• Communicate effectively across departments to ensure operational consistency throughout the airport.

Skills

Retail leadership

Team development

Operations management

Merchandising

Inventory management

Labor scheduling

Sales analytics

Communication

Hospitality

High-volume environment

Job description

Montana Gift Corral at Bozeman Yellowstone International Airport seeks an Airport Concourse Retail Manager to lead a portfolio of airport retail stores. The role oversees performance, financial results, team development, merchandising execution, inventory management, and delivering an exceptional guest experience.

This leadership position is ideal for a proven retail leader who enjoys building high-performing teams in a fast-paced, high-volume environment and partnering with directors and